Physician Center Manager - Gastroenterology

PHYSICIAN CENTER MANAGER

LMHP Administration

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community.  With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital.  Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors.  You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community.  Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion.  Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Position Summary

Under minimal supervision is responsible for the organization, management and direction of multiple physician center personnel. Works collaboratively with Licking Memorial Health Professionals and administrators as well as the providers to coordinate clinical and operational activities.

Responsibilities

• Supervises the clinical and business staff within the physician center. Responsible for implementation of policies and procedures.
• Responsible for maintenance of the appointment schedule and for effective utilization and distribution of personnel.
• Interviews, hires, evaluates the performance of and, when indicated, disciplines and discharges staff personnel.
• Coordinates department orientation and in-service for training for all personnel.
• Advises and counsels personnel regarding work related problems and difficult, sensitive employee relations matters.
• Conducts staff meetings on a regular basis.
• Responsible for analyzing financial reports for practice and taking action as necessary to improve efficiencies and lower costs.
• Works in collaboration with LMHP administration, quality management, physicians, providers, and staff to implement quality and process improvement program. Leads process improvement teams within the practice to focus on improved quality, increased efficiencies and lower costs.
• Maintains inventory and upkeep of all necessary equipment, materials and supplies. Plans and maintains a clean, orderly and safe environment for patients and employees.
• Oversees the maintenance of accurate patient records including demographics, charges, coding, and documentation, following all policies and procedures concerning billing.
• Promotes guest relations within the practice, health system and community.
• Participates in committees and community programs as requested in order to promote better public relations within the health system and community.

Requirements

• Demonstrates knowledge of the organization and operation of a physician center for which (s) he assumes responsibility and knowledge of the business and clinical operations generally acquired through two years or more of experience. 
• Demonstrates analytical abilities and problem solving skills necessary to oversee and organize the work of others, develop a budget, and implement administrative and clinical policies and procedures.
• Demonstrates interpersonal skills and sensitivity sufficient to interact effectively and efficiently with customers, their families, physicians, hospital, and outside agencies. Acts as the primary agent to effectively deal with customer issues or complaints.
• Demonstrates leadership through standards of behavior, coaching skills, strategic thinking, financial management, conflict management, delegation, change management, communication skills, group process skills and systems thinking.
• Demonstrates ability to proficiently operate various office machines including a personal computer, office computer systems (IDX, EMR, Meditech), fax, telephone, photocopier.
• LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards. 

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations.  Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.