Administrative Assistant - Process Improvement

Administrative Assistant

Process Improvement

Position Summary: 

Under the direction of the Director of Quality Management, the Manager of Quality Management, and the staff of the Process Improvement Center, supports departmental staff with quality-related initiatives within the department and the organization through the provision of general administrative support duties.  Additional duties/responsibilities may apply to support organizational staff outside of the Process Improvement department.

Responsibilities:

• Complete any audits as assigned by members of the PI Center staff.
• Complete data entry and reporting into and out of electronic systems such as Microsoft Office (particularly Excel), Epic, and MIDAS.
• Serve as a MIDAS system support admin for general MIDAS user needs (training to be provided).
• Serve as an ISO internal auditor (training to be provided).
• Participate in committee meetings performing general secretarial/scribe duties, to include scheduling meetings, maintaining attendance records, meeting minutes, and administrative reports/records related to committee activities.
• Serve as payroll admin for the PI Center staff, under the direction of the department director.
• Compiles, analyzes, filters, and reports quality data to a variety of stakeholders throughout the organization, including to members of the management team and senior leadership/Cabinet.
• Works with stakeholders throughout the health system on analyzing reported data, answering questions, and troubleshooting issues identified during routine audits, in an on ongoing effort to ensure the veracity/accuracy of all data reported.
• Serve as backup document controller for the PI Center (training to be provided).
• Support the department director with maintaining budgeting records, to include preparing check requests, filing/maintaining invoices and associated recordkeeping, and ensuring that invoices are processed promptly.
• Support departmental staff with general administrative duties, such as filing, copying/collating, preparing meeting materials, fielding phone calls, etc.

Requirements:

• High school diploma or GED-equivalent at a minimum.
• Exceptional computer skills are required. Extensive experience with Microsoft Excel, Word, and Powerpoint is strongly preferred.  Experience with the MIDAS Care Management system is also highly desirable.
• Very strong verbal and written communication skills are paramount, and highly desirable. Must be able to interact professionally with all levels of staff within the organization, to include co-workers, department managers, physician/medical staff, and Vice Presidents.  This role may also involve interacting directly with dissatisfied customers who are reporting complaints.
• Candidates with strong critical thinking ability who are highly-detailed and conscientious about the quality of their work are highly desirable.
• Ability to be flexible to adapt to changes in workflows and assignments is necessary.
• Ability to operate telephones, copiers/printers, and fax machine.
• Familiarity with the organizational structure of LMHS is a plus.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations.  Licking Memorial Health Systems does not discriminate against applicants because of race, color, religion, sex, sexual orientation, age, ancestry, national origin, veteran status, pregnancy, disability, marital status, or other characteristics protected by law.