What are the responsibilities and job description for the Outlet Supervisor position at LM SERVICES CORPORATION?
POSITION PURPOSE
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.
ESSENTIAL FUNCTIONS
AVERAGE %
OF TIME
45% Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.
25% Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.
15% Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
15% Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.