Housekeeping Supervisor

Position Title: Housekeeping Supervisor
Department: Housekeeping
Reports To:  
Date Written/Revised: July 1, 2014

POSITION SUMMARY
To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors, and public space, assigned to the Room Attendants, Lobby Attendants, and Houseperson staff to maintain LM Services’ high standard of cleanliness. 

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS
Visually inspect suites, guest rooms, public spaces and corridors for cleanliness and appearance.  Complete written inspections in accordance to LHM’s policy.  Update room status upon completion of inspection.
Train and monitor performance of Room Attendants, Lobby Attendants, and the Houseperson staff.  Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling.  Assign staff to their designated work areas and insure that all jobs are completed within the shift.  Assist with performance reviews for Housekeeping department.  Prepare P.M. room discrepancy report.
Take requested inventories of furniture, fixtures, equipment and supplies.  Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.  Ensure proper usage of chemicals and cleaning supplies by monitoring usage, assisting with associate training and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
Complete work orders and submit all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
Expedite special guest requests, such as extra towels, blankets or pillows.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Assist Room Attendants and Houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
Report all suspicious persons or actions, hazardous conditions, etc. to a manager immediately.
Greet guests in hallways or when passing by.  Respond to guest questions.  Provide guest assistance, directions, and information as requested.
Provide instruction and/or guidance for guest and associate safety in the event of a fire or other emergency situations.
Other duties as assigned, including buy not limited to, cleaning rooms, assisting Room Attendants or cross-training when necessary.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Knowledge of property policies applicable to housekeeping, especially those relating to safety and security of guests and property.
Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs.
Ability to read and write basic English in order to complete forms such as a room status report.
Ability to provide clear direction, instruction and guidance to subordinates.
Ability to organize and prioritize work, and meet deadlines.
Ability to make sound business decisions and demonstrate good judgment. Ability to effectively supervise subordinates.

QUALIFICATION STANDARDS

EDUCATION AND EXPERIENCE
Any combination of education and experience that provides the required knowledge, skills, and abilities. High School Diploma preferred. Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.

GROOMING
All associates must maintain a neat, clean and well groomed appearance (specific standards available).

FLSA Designation nonexempt

OTHER
Upon employment all associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time. Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.

The Hospitality business functions seven days a week, twenty-four hours a day. Due to the cyclical nature  of the hospitality industry, associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

I have read, or have had read to me the preceding job description. I agree to follow it to the best of my ability.