| POSITION SUMMARY |
| Escort arriving and departing guests by assisting with their luggage utilizing a friendly, courteous manner. Transports guests as necessary utilizing the property vehicles. Provides information about hotel facilities and accommodations. |
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| EXAMPLES OF DUTIES |
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| ESSENTIAL FUNCTIONS |
| Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Obtains guest name via luggage tags, or by asking the guest. Addresses the guest by name frequently. |
| Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift. |
| Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road. |
| Read and match luggage tags, write claim tickets and detach portion to give to guest. |
| Organize and store luggage as necessary in a designated area. |
| Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference. |
| Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. |
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| SUPPORTIVE FUNCTIONS |
| In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. |
| Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner. |
| Deliver morning newspapers; check out folios, mail, packages, faxes, etc., to specific guest rooms. |
| Clean and polish carts, properly vehicles and other equipment used in the department. |
| Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager. |
| Answer phone and provide information as needed. |
| Other duties as assigned by the supervisor such as cross-training, preventative van maintenance, etc. |
