Club Manager

Job Summary

We are seeking a dynamic and energetic Athletic Club Director of Operations to lead the daily management and strategic growth of our premier fitness and recreation facility. This pivotal role involves overseeing all operational aspects, ensuring exceptional guest experiences, managing staff, and driving the club’s success through innovative leadership and operational excellence. The ideal candidate will bring a passion for sports, fitness, and hospitality, combined with strong managerial skills to foster a vibrant, welcoming environment for members and staff alike.

Responsibilities

• Lead the overall operations of the athletic club, including facility management, member services, and event coordination to ensure smooth daily functioning.
• Supervise and motivate a diverse team of staff members, including trainers, administrative personnel, and event coordinators, fostering a positive team culture.
• Oversee event planning and management for club activities, tournaments, community outreach programs, and special events to enhance member engagement.
• Manage budgets, monitor expenses, and implement cost-control measures to maximize operational efficiency while maintaining high-quality service standards.
• Ensure compliance with health and safety regulations by conducting regular inspections, maintaining first aid and CPR certifications among staff, and implementing safety protocols.
• Handle guest services with a focus on delivering exceptional customer experiences; resolve member concerns promptly and professionally.
• Utilize management software and Microsoft Office tools to generate reports on club performance, membership trends, staffing schedules, and operational metrics for strategic planning.
• Oversee shift management responsibilities including cash handling, point-of-sale operations, and ensuring proper documentation of transactions.
• Maintain operational records meticulously; prepare detailed reports on club activities, incidents, staffing levels, and financial performance for senior leadership review.

Qualifications

• Proven experience in nightclub operations, event venue management or hospitality environments with a strong background in managing large teams.
• Demonstrated leadership skills with experience supervising staff in fast-paced settings; ability to motivate and develop team members effectively.
• Strong organizational skills with proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint; capable of report writing and data analysis.
• Prior experience in event management or coordinating large-scale events within an athletic or resort setting is highly desirable.
• Excellent managerial communication skills; able to convey expectations clearly while fostering teamwork across departments.
• Knowledge of operational management practices including budgeting, cash handling procedures, shift scheduling, and customer service excellence.
• Technical proficiency in facility management systems or relevant software platforms is preferred.
• Certifications such as first aid and CPR are required; additional certifications related to hospitality or resort operations are advantageous.
• Experience in restaurant or resort settings along with assistant manager experience will be considered valuable assets for this role.