What are the responsibilities and job description for the Support Specialist position at Lloyd?
Support Specialist
Reno, Nevada
Salary: $80k-$85k
Immediate need for a Support Specialist in Reno.
Responsibilities will include providing computer, network, and other technology support to on-site and remote company employees. Daily tasks include installing, configuring, upgrading and troubleshooting issues of supported software and technology as well as determining the root cause of any malfunctions or performance issues through evaluation, testing and repair. This position requires advanced knowledge and experience in the Desktop Support field along with the ability to independently research and resolve issues.
RESPONSIBILITIES:
- Provide technical support for onsite and remote users for all desktop hardware and software.
- Configure, install, upgrade, maintain, and troubleshoot supported hardware and software including PCs, printers, handheld Android scanners, and phones.
- Perform user moves between desks including desktops, monitors, printers, and other equipment as needed
- On-board and off-board employees including the provisioning and deprovisioning of users in Active Directory, Microsoft 365 (formally Office 365), VOIP telephones and other accounts and services.
- Take part in after-hours on-call and weekend rotation.
- Be available to work extended hours during the retail holiday season and other periods of high volume.
SKILL REQUIREMENTS
- Installing, upgrading, and repairing PC desktops, laptops, and printers. (Mac / OS X a plus)
- Supporting, upgrading and troubleshooting Windows 10.
- Active Directory: Experience administering Active Directory user accounts and groups.
- Microsoft 365: User Adds/Changes, Email, Sharepoint, and Office Applications.
- iOS and Android mobile devices. (Zebra Android Handheld Scanners a plus)
- Supporting and Troubleshooting basic network connectivity, WiFi, and VPN issues.
Unfortunately, at this time we are not able to sponsor or transfer H1B's.
Salary : $80,000 - $85,000