What are the responsibilities and job description for the IT Support Technician position at Lloyd/Flanders Industries, Inc.?
LLOYD FLANDERS
JOB DESCRIPTION
JOB TITLE: IT Support Technician
REPORTS TO: Director of Technology & Security
DEPARTMENT: Information Technology
JOB PURPOSE:
Provide technical assistance and support related to company-wide computer systems, hardware, and software.
DESCRIPTION OF ESSENTIAL DUTIES
· Assist in performing hardware and software installation and maintenance
· Provide support in diagnosing and resolving hardware and software issues
· Document processes in reference manuals for training and guidance
· Assist in hardware and software inventory management
· Act as a point of contact for system users to report IT issues/requests
· Assist in daily monitoring of IT systems for both performance and security
· Perform other miscellaneous duties as assigned
DESCRIPTION OF NONESSENTIAL DUTIES:
None.
QUALIFICATION REQUIREMENTS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
· Degree in Information Technology
· Minimum 3 years experience working in Information Technology preferred.
· Requires functional knowledge of computers, network fundamentals, and peripheral devices.
· Requires proficiency in Microsoft Windows and Microsoft Office.
· Special consideration for candidates with experience working on IBM iSeries, VMWare, and/or Microsoft 365 administration.
· Requires strong problem-solving skills, attention to detail, and ability to multi-task.
· Requires the ability to effectively deal with diverse personalities to accomplish work goals.
· Requires strong written and oral communication skills to communicate with system users and create system documentation.
· Requires the ability to function as a team member and contribute to group goals.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $22 - $27