Maintenance Technician - Residential

POSITION SUMMARY

The maintenance technicians are the heroes of our properties and get to “save the day” for our residents by resolving their maintenance concerns. It is expected that you will take the initiative to complete any task necessary to keep the properties maintained and looking their best by working in a small team that we refer to as pods. You will use your intuition and problem-solving skills to trouble shoot issues and provide prompt resolutions. This position is relationship driven, which will require excellent customer service skills. An eye for detail is a must as we expect the property to always look its best for our current and future residents. A sense of pride in ownership, and a great sense of humor are both a plus!

• Arrive on time each day ready to conquer the day with a positive attitude!
• Follow-up on any calls that may have come in from the night before, to make sure they are resolved.
• Walk all areas of the property (which we call the 4 corners) to ensure the property is trash free and looks its best for all the residents and visitors that day.
• Check your mobile maintenance app and complete any maintenance requests that residents have submitted. These may range from appliance repairs, window & door repairs, clogged drains, drywall repairs, flooring issues, etc. You name it and we’ve seen it!
• Use your resources to troubleshoot issues before calling vendors, YouTube knows all!
• Schedule & work with vendors to solve problems YouTube, your peers, and other internal sources couldn’t help with.
• Work with your manager to make sure vacant apartments are perfect and sparkling clean! This will involve painting, caulking, changing light bulbs, drywall repair, filter changes, blind replacements etc.
• Track and manage preventative maintenance items such as parking lot repairs, HVAC cleaning, dryer vent cleaning, down spout repairs, roof repairs, exterior painting, etc.
• Order any inventory needed, but price check options first (just like you would if you were writing the check)
• Plan and complete bi-annual inspections, replacing batteries in thermostats & smoke detectors, changing furnace filters, and checking for any leaks or needed repairs.
• Think outside the box to come up with innovative solutions for common maintenance problems.
• Keep safety on top of mind while completing any task, your health and safety is our #1 priority.
• Assist with snow removal on those cold winter days, snow blowing sidewalks and clearing out dumpster areas.
• Assist with lawn care on those sunny summer days, pulling weeds, addressing pet concerns, etc.
• Maintaining the property pool, don’t worry, we will provide you with the necessary education.
• Be a jack of all trades by having knowledge in areas of plumbing, carpentry, electrical, appliances, HVAC, and water heaters.
• Treat everyone equally and fairly, it’s not only the law, but also the right thing to do.
• Enjoy being your resident’s best friend, they love their maintenance teams!
• Occasionally may need to help with custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.
• Be your property expert, know where the water shut offs are, gas meters, water rooms, utility lines, etc.  
• Be ready to take care of anything the comes up that day, not everything can be planned for, being open-minded and flexible is key.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Love to help people
• Are always 5 minutes early
• Are mechanically inclined
• Have a team spirit
• Have a high sense of urgency
• Have a critical eye for detail and ensure their properties always shine
• Understand basic technology (such as apps on phones)
• Are “busybodies” and love to work with their hands
• Are self-starters
• Always do the right thing
• Have curious minds who seek to find the answers themselves
• Show extreme ownership over their properties
• Are price conscious
• Couldn’t imagine sitting at a desk all day
• Take care of their themselves physically, and work with a safety-first mindset
• Are great with time management-and never waste time
• Enjoy meeting new people and understanding different points of view
• Love to have fun!

EDUCATION and/or EXPERIENCE

COMPANY VALUES

• Do the Right Thing.  Act Ethically.  We are responsible for our words, our actions and our results.
• Build Relationships for Life.  At Work. At Home. In the Community.
• Solve It.  Deliver results through innovation, creative thinking, and problem solving.
• Have Fun.  Perform at Your Best. Celebrate Successes.