What are the responsibilities and job description for the Scheduling Coordinator position at LLA Therapy?
Description
About Our Culture
LLA Therapy is widespread across clinics and schools throughout Northeast Ohio. We strive to build a work culture that fosters FUN and CONNECTS employees. Join one of our events - run on our Akron Marathon team, meet for drinks at a local winery, share a potluck lunch with colleagues, join our Wellness Program, or participate in our monthly study groups. Join the LLA team today and let us help YOU Shine Your Brightest!
About Our Clinic
With over 30 years of pediatric therapy experience, LLA Therapy’s motto is: Helping Kids Shine Their Brightest! In order to accomplish our goal we pride ourselves on effective and streamlined communication, ongoing mentoring and support, collaboration, and providing our staff with the materials and tools they need to succeed.
Essential Accountabilities For The Scheduling Coordinator
About Our Culture
LLA Therapy is widespread across clinics and schools throughout Northeast Ohio. We strive to build a work culture that fosters FUN and CONNECTS employees. Join one of our events - run on our Akron Marathon team, meet for drinks at a local winery, share a potluck lunch with colleagues, join our Wellness Program, or participate in our monthly study groups. Join the LLA team today and let us help YOU Shine Your Brightest!
About Our Clinic
With over 30 years of pediatric therapy experience, LLA Therapy’s motto is: Helping Kids Shine Their Brightest! In order to accomplish our goal we pride ourselves on effective and streamlined communication, ongoing mentoring and support, collaboration, and providing our staff with the materials and tools they need to succeed.
Essential Accountabilities For The Scheduling Coordinator
- Provide excellent customer service as the primary scheduling contact for clinic appointments.
- Effectively and promptly respond to patient, provider and team member requests via email, phone or in person.
- Obtain accurate demographic and insurance information.
- Update patient information and maintain a working knowledge of scheduling insurance protocols.
- Effectively identify customer needs and take the appropriate action based on that information.
- Manage a client wait list.
- Respond to inquiries regarding insurance, appointments, and treatment plans.
- Adhere to quality and productivity standards.
- Complete other duties as assigned or identified based on patient and staff needs.
- High school graduate or GED.
- Experience working in an EMR system for scheduling, canceling, and rescheduling appointments.
- Proficient with Google sheets, documents, calendar, meet, etc.
- Possess knowledge of PC applications and phone systems.
- Positive attitude with excellent interpersonal communication skills.
- Ability to multitask and prioritize.
- Attention to detail with strong organizational skills.
- Ability to thrive in a fast-paced environment, with emphasis on teamwork, customer service, and safe working practices.
- Compatible with company culture and core values.
- Must be proficient in English.
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability Insurance
- 401(K) with a competitive safe harbor match
- PTO
- 7 paid holidays
- Employee Assistance Program