What are the responsibilities and job description for the Facilities Coordinator - Office Services position at LJA Engineering?
Title: Facilities Coordinator
Division: Office Service
LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100% employee-owned company, we promote an entrepreneurial spirit that helps drive the bottom line and the long-term professional and financial success of our employees. With more than 70 office locations, LJA is growing and ready for talented people to help us build our future.
Summary: As a Facilities Coordinator, you are the trusted hands-on expert who ensures our offices look great, function properly, and operate without disruption. You’re the person teams call when something isn’t working—because they know you’ll get it done right. From preparing workstations for new hires to troubleshooting office equipment, coordinating vendor visits, and inspecting facilities for safety and functionality, your work protects the employee experience and keeps business operations running smoothly.
General Responsibilities:
Below is a list of primary responsibilities but it is not meant to be all-inclusive or to prevent other duties from being assigned.
- Perform daily walkthroughs to identify and resolve issues related to lighting, cleanliness, temperature, and space functionality
- Address minor facility concerns directly (e.g., changing light bulbs, tightening monitor arms, resetting AV systems)
- Support preventative maintenance schedules by coordinating with vendors and inspecting upcoming needs
- Respond to equipment and system issues with urgency and professionalism
- Open, update, and close all tickets with clear documentation of work performed and follow-up required
- Acknowledge all new tickets within 24 hours and provide resolution timelines within 48–72 hours
- Escalate unresolved issues or complex requests to the Regional Facilities Manager or external vendors as needed
- Support IT by resetting hardware, labeling ports, and assisting with AV or data cabling during moves and setups
- Partner with HR and Office Services to prepare workspaces for new hires or employee exits
- Assist HSE with fire extinguisher, AED, and safety signage checks and emergency readiness
- Coordinate event setup and takedown with Marketing and other departments for client or team events
- Ensure janitorial, coffee, HVAC, and other service vendors perform as expected; document and escalate concerns
- Report landlord-related deficiencies and follow up to resolution
- Monitor condition of appliances, restrooms, and shared spaces—ensure everything is presentable and operational
- Assist with light-duty installs such as whiteboards, furniture assembly, and signage placement
- Support internal moves, reconfigurations, and site readiness for renovations or construction
- Maintain supply closets, storage rooms, and surplus furniture inventory for reuse or disposal
- Communicate clearly with internal stakeholders and ticket requestors
- Set expectations, follow through, and provide courteous, solutions-oriented responses
- Represent the Business Solutions team with professionalism and pride in every interaction
Required Education:
- High School diploma or equivalent; additional vocational training or post-high-school education preferred.
- Minimum 2 years of experience in facilities coordination, office support, or general maintenance.
- Working knowledge of basic building systems (electrical, HVAC, plumbing, AV).
- Familiarity with service ticketing (FreshService preferred).
- Ability to safely use basic tools for light repairs/adjustments.
- Experience collaborating with cross-functional teams (IT, HR, Marketing, HSE).
Required Experience:
- Minimum 2 years of experience in facilities coordination, building maintenance, office services, or similar hands-on operational roles
- Experience with service vendors, inspections, or multi-department support preferred
Why LJA?
As a 100% employee-owned company, LJA Engineering, Inc. promotes an entrepreneurial spirit that helps drive the bottom line and fosters long-term professional and financial growth for our employee-owners. LJA is consistently recognized as a #1 Top Workplace, and we pride ourselves on industry-leading benefits that support the health and security of our employees and their families.
A few of our benefits include:
- Employee Stock Ownership Plan (ESOP)
- Optional Flexible Work Schedules
- Paid Time Off and Holidays (including an office closure between Christmas and New Year’s Day)
- Multiple Health, Dental, and Vision Plan Options
- Paid Maternity and Parental Leave
- Education and Tuition Reimbursement
- Referral Bonus Program
- Company-Sponsored Volunteer and Philanthropy Opportunities
- Memberships to Professional Organizations
- Career Path Discussions with Management or Group Leadership
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
