What are the responsibilities and job description for the Customer Relations Representative position at Liz Portee State Farm?
ABOUT OUR AGENCY:
I’m a proud alumna of Benedict College, where I earned my degree in Business Administration with a concentration in Marketing. Before becoming an agent, I gained valuable experience as an insurance consultant at IBM. Family is at the heart of everything I do, and I’ve had the privilege of serving as a State Farm agent for the past 12 years.
Our team lives by a “work hard, play hard” philosophy, grounded in professionalism, integrity, and timeliness. We pride ourselves on being knowledgeable advisors who prioritize our clients’ needs and deliver exceptional service. To support our team’s well-being, we offer a health stipend, paid leave, and observe major holidays off—including each employee’s birthday.
Our mission is to empower clients with the knowledge and support they need to make confident, informed decisions. We’re looking for a career-focused, professional individual who shares our values and brings a strong sense of urgency and commitment to excellence. If you’re ready to grow with a team that values both performance and people, we’d love to meet you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Liz Portee - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Compensation: $32,000.00 - $60,000.00 per year
Benefits:
- Paid team lunch each month from team's choice of restaurant
- On the spot bonus games - we love to keep things fun!
- Health benefit stipend (you pick what you use for!)
- Unlimited commission a base pay of $15-20/hr depending on licenses a
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Salary : $32,000 - $60,000