What are the responsibilities and job description for the Patient Access Specialist Urgent Care | Full-Time position at Livingston HealthCare?
Job Summary:
The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare/ Urgent Care patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers.
Schedule:
- 0.9 FTE (36 hours)
- 3 × 12-hour shifts
- Variable days
Compensation:
- $20.00/hr DOE
- Shift/Weekend Differentials
- Robust Benefits Package
Essential Functions, Duties, and Responsibilities:
- Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
- Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
- Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
- Documents admission, discharge and patient status change information using the electronic computer system.
- Scans Insurance and Medical Record Information into the Electronic Medical Record.
- The flexibility to work in multiple areas throughout the facility.
Additional Responsibilities:
- Coordinates patient and visitor customer service, including answering questions, helping with directions, providing facility knowledge, etc.
- Maintain strict customer confidentiality.
- Treats patients and visitors in a prompt, courteous and helpful manner.
- The ability to multi-task in a high volume, numerous task setting.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Computer skills.
- Knowledge of Microsoft office products.
- Excellent communication and customer service skills.
- Must be able to treat all information as confidential.
Additional Desirable qualifications:
- One-year customer service experience preferred.
- Knowledge of electronic medical record and payment system.
- Mature personality, acute sense of responsibility and integrity.
- Attention to detail is a must.
- Positive attitude and flexibility during routine work day
- Well-groomed, tactful, professional, patient, pleasant and customer focused.
-No holiday requirements, robust benefits package including 401K match up to 5%, along with earning PTO immediately. Apply today to join a great team dedicated to patient centered care.