What are the responsibilities and job description for the Clinical Quality Coordinator position at Livingston HealthCare?
JOB SUMMARY:
The Quality Coordinator supports Livingston HealthCare’s Quality Director and Quality Program by assisting with data abstraction, reporting, project management, staff and patient safety, and patient experience initiatives. This position plays a key role in ensuring compliance with regulatory standards, improving organizational performance, and supporting a culture of safety and quality across all departments.
Schedule:
- 0.8FTE (32 hours)
- Variable
- No Weekend or Holiday Requirements
Compensation:
- $35.82/hr DOE
- Robust Benefits Package
ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:
- Collects, abstracts, and submits quality and performance data to internal and external databases (e.g., CMS, state and federal quality programs).
- Ensures accuracy, completeness, and timeliness of data entry and reporting.
- Assists with validation of quality dashboards, and preparation of reports for leadership, committees, and regulatory surveys.
- Assists the Quality Director in managing quality and performance improvement projects, ensuring goals, timelines, and deliverables are met.
- Tracks project progress, analyzes outcomes, and supports process improvement initiatives using Lean, PDSA, or similar methodologies.
- Collaborates to identify opportunities for improvement and implement best practices.
- Assists with coordination of patient experience survey processes (e.g., HCAHPS, internal surveys).
- Reviews and analyzes patient feedback, identifies trends, and works with department leaders to improve patient satisfaction and service quality.
- Supports managers and directors with staff education and recognition related to patient experience initiatives.
- Assists with preparation for regulatory surveys and participates in surveys as requested.
- Monitors compliance with hospital policies, safety initiatives, and quality standards.
- Participates in committees such as Quality, Patient Safety, Infection Control, and Patient Experience as assigned.
- Maintains confidentiality of patient and organizational information at all times.
- Performs other related duties as assigned by the Quality Director.
QUALIFICATIONS (Required):
Bachelor’s degree in Nursing
Minimum of 3 years of healthcare experience, preferably in a hospital or quality management setting.
Experience in a Critical Access Hospital or rural healthcare environment preferred.
ADDITIONAL DESIRABLE QUALIFICATIONS:
- Strong organizational, analytical, and communication skills.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and Cerner.
- Knowledge of healthcare quality metrics, data abstraction, and regulatory reporting requirements.
- Ability to manage multiple projects and meet deadlines.
- Commitment to precision and accuracy in their work
- Ability to work independently with and without supervision, self-accountability
- Formal customer / patient service skills
Salary : $36