Administrative Assistant - Systems Operations

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness.

Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

The Administrative Assistant for the Systems Operations department plays a critical role in supporting the organization's mission by ensuring efficient and smooth operations within the department. This position requires a dedicated individual who is committed to aiding our team in various clerical, data entry, and administrative tasks, contributing to the overall success of the organization.

• Data Management: Conduct data entry and assist in testing new system developments to maintain accurate and reliable information.
• Access Control: Update external systems, including Carasolva, CHOICES, and DQI, by adding and removing access as needed to ensure compliance and security.
• Documentation: Assist with dead filing and the retrieval of information, ensuring all departmental records are up-to-date and accessible.
• Meeting Coordination: Attend and take notes at meetings, prepare agendas, schedule and coordinate meetings, and distribute minutes or other meeting records.
• System Monitoring: Monitor portal tickets in NTST wiki for updates related to NTST to stay informed of changes and improvements.
• Process Documentation: Assist with creating clear and concise written tutorials and processes for new implementations, ensuring all team members understand and follow best practices.
• Other Duties: Perform other related tasks as assigned to support the department and overall organizational goals.

• High School diploma or equivalent GED
• Minimum of 1 year of clerical experience in an office setting.
• Strong knowledge of MS Word and Excel.

The following are preferred qualifications/skills

• Strong interpersonal and customer service skills, with a commitment to promoting a collaborative and inclusive environment.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems, such as recordkeeping and filing.
• Ability to work independently and as part of a team.
• Familiarity with basic data entry and software testing processes, and the flexibility to adapt to new tasks and responsibilities as needed

Benefits

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Health Reimbursement Accounts, Payment in Lieu of Health Insurance, Tuition Assistance, Retirement Programs and we have a Free On-Site Fitness Center in our main office in Albany!

There are also opportunities to advance within our agency!