IT Technician

About Us

Living Opportunities is a non-profit organization dedicated to fulfilling our mission and vision in various ways aligned with our values of Community, Quality, Respect, Choice, and Catalyst for Change.

Our Vision is a community that embraces individuality and competently supports and empowers people. Our mission is to empower people with intellectual and developmental disabilities and their families to thrive in diverse communities: living in inclusive neighborhoods, engaging in meaningful work, and sharing in experiences that enrich all of our lives.

General Statement of Duties:

The Help Desk IT Support Technician provides day-to-day technical assistance to employees across all Living Opportunities sites throughout Jackson County. This position supports staff in resolving hardware, software, and network issues, ensuring smooth and secure technology operations across the organization. The successful candidate will be part of a collaborative IT team focused on reliability, education, and service excellence.

Qualifications:

The following knowledge, skills, and abilities are necessary to successfully complete the related duties of this position:

Required Qualifications

• Active CompTIA certification (A , Network , or equivalent).
• Strong working knowledge of Windows OS, iOS devices, Google Workspace, Microsoft 365, and Office Suite.
• Reliable transportation and ability to travel between agency sites.
• Clear and professional written and verbal communication skills, with the ability to provide responsive support.
• High level of accountability, reliability, and follow-through in completing tasks independently and collaboratively.

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Prior experience in a nonprofit or human services setting.
• Familiarity with SharePoint and cloud collaboration tools.
• Strong attention to detail with the ability to identify, investigate, and resolve discrepancies.
• Demonstrated ability to analyze system functions, recommend improvements, and implement workflow changes that enhance accuracy and efficiency.
• Strong interpersonal skills with the ability to balance employee support, confidentiality, and compliance requirements.

Role Expectations

• Demonstrated professionalism in conduct and communication as a representative of the organization
• Flexibility to adapt to evolving systems, priorities, and workflows
• Commitment to working respectfully across teams and departments
• Reasonable accommodations may be made to enable a person with barriers or disabilities to perform essential functions.

Pre-Employment Requirements

• Employment in this position is contingent upon meeting all pre-employment and post-offer requirements, which include but are not limited to:
• At least 18 years of age
• Possession of a valid Oregon Driver’s License and proof of vehicle insurance
• Acceptable driving record for eligibility to be covered under the organization’s insurance for driving purposes (including the use of agency or personal vehicles for work-related travel)
• Satisfactory completion of required screenings and checks:
• Employment reference checks
• Drug screening for illegal substances
• Physical/functional exam confirming ability to perform all job duties with reasonable accommodations
• Abuse registry check, as required by state licensing and Medicaid program rules
• Criminal history check (in accordance with Oregon Revised Statute 181.537 and Oregon Administrative Rules 125-007-0200 to 125-007-0330, 407-007-0200 to 407-007-0370, and 943-007-0000(2))

Roles and Responsibilities:

This role includes responsibilities across IT/Help Desk Duties:

• Respond to and triage IT support requests submitted via Google Forms.
• Diagnose and resolve problems related to Windows, iOS, Google Workspace, and Microsoft 365.
• Set up, configure, and maintain computers, printers, and other hardware.
• Manage user accounts and permissions across multiple systems.
• Provide software support, including installs, updates, and troubleshooting.
• Support administration of Google Workspace, SharePoint, and Microsoft 365.
• Maintain documentation of all service requests and actions taken.
• Travel between agency sites as needed to support operations (mileage reimbursed).
• Assist with IT projects, upgrades, and equipment rollouts.

Administrative Support

• Participate as a staff representative at organizational events; including offering support for activities such as the annual fundraiser furnARTure, Studio art shows, and other special events
• Assist in the coordination, supervision, and completion of special projects to support organization initiatives and priorities

Cross-Functional Responsibilities

• Maintain accurate and organized records using the organization’s file naming conventions and digital folder structure
• Uphold confidentiality and handle sensitive information with discretion across all tasks and communication
• Complete assigned responsibilities in full, ensuring documentation is complete, accurate, and clearly labeled
• Contribute to a culture of continuous improvement by identifying challenges, documenting patterns, and supporting workflow development
• Participate in professional development opportunities in coordination with supervisor to build knowledge and skills
• Demonstrate a commitment to diversity, equity, and inclusion through professional conduct, inclusive communication, and openness to feedback
• Perform other duties as assigned

Working Environment and Conditions

The work environment varies in this position. Roughly 90% of the employee’s time will be spent working indoors. Occasionally, employees in this position can expect to work outdoors. Indoor work may include a typical office setting, temperature-controlled with typical office equipment.

Physical Requirements

Standing or Walking – Occasional in this position (up to 30% of the time)

Sitting, bending, twisting – Frequent in this position (more than 50% of the time)

Crawling in tight spaces, climbing ladders, other tight space oriented work - Rare in this position (less than 10% of the time)

Lifting up to 50 pounds – Rare in this position (less than 10% of the time)

Climbing stairs – Rare in this position (less than 10% of the time)

Computer and Keyboard use - Frequent in this position (more than 50% of the time)

Use of physical intervention training/techniques – Not in this position (0% of the time)

Must be able to evacuate during an emergency and assist others in doing the same.

Direct reports

This position does not have direct supervisory responsibilities over any other positions.

Work Schedule

This position is classified under FLSA as an hourly non-exempt position and is subject to applicable wage and hours laws outlined by the FLSA for hourly non-exempt positions. General office hours are to be kept Monday through Friday. Exact hours are to be determined with supervisors and will change periodically due to the functions of the position. This is a full-time position.

Pay: $19.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 3 years (Required)
• Working with people with developmental disabilities: 2 years (Preferred)
• Computer science: 3 years (Required)

License/Certification:

• CompTIA A (Preferred)

Ability to Commute:

• Medford, OR 97501 (Required)

Work Location: In person

Salary : $19 - $24