What are the responsibilities and job description for the Remote Roadside Assistance Bilingual position at Living For Tomorrow?
This is a remote position.
What to Expect
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
What to Expect
- On a day-to-day basis, agents can expect to participate in the following activities
- 24/7 service of inbound calls for roadside assistance and other service requests from clients’ customers and/or client account representatives for assistance with items such as:
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
- Place outbound calls to the list of clients’ service providers to secure appropriate towing assistance to resolve the customer’s needs
- Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes.
- Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
- Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
- Probe to identify the needs of the customer based on the vehicle’s inoperable situation
- Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- Provide status updates to customers calling after the initial request for assistance was processed
- Must be able to speak fluent Spanish and English.
- Great communication skills
- USB Hardwired Headset with phone-quality audio required
- Must maintain the most recent version of Windows 11 (fully patched with no pending updates)