What are the responsibilities and job description for the Technical Writer position at liveviewtechnologiesinc?
ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.
- A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
- Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
- Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.
ABOUT THIS ROLE
The LVT Learning & Enablement team is seeking a proactive Technical Writer to create and maintain high-quality documentation across our hardware and software ecosystems. In this role, you’ll partner directly with product managers, hardware engineers, software developers, and field teams to translate technical concepts into clear, actionable guides for internal teams and external customers. You will thrive in a fast-paced environment where curiosity and attention to detail drive continuous improvement. This role is based full-time in-office out of our Headquarters in American Fork, Utah.
ROLE RESPONSIBILITIES
- Draft, edit, and maintain hardware technical documentation, including field installation guides, preventive maintenance manuals, and hardware troubleshooting procedures.
- Work directly on-site at our manufacturing and fabrication facilities, conducting hands-on teardowns and observations of mobile solar units, mast assemblies, power subsystems, and camera/sensor payloads.
- Review and reference engineering drawings, CAD models (SolidWorks), BOMs, and ECOs under engineer guidance to verify that documentation aligns with hardware baselines.
- Draft and format single-source content within Component Content Management Systems (CCMS) like Paligo or MadCap Flare, following established structural templates.
- Partner with hardware engineering and safety teams to draft regulatory compliance, electrical safety, and physical deployment standards.
- Develop clear visual documentation by capturing photos, annotating mechanical schematics, and creating exploded view diagrams in collaboration with visual designers.
- Plan and execute end-to-end media creation for technical documentation—including scoping video shoots, editing instructional footage, and establishing rigorous visual standards to ensure all hardware procedures follow clear, repeatable steps.
- Establish content performance metrics and feedback channels with field operations and customer support to identify documentation gaps, reduce support ticket volume, and lower field service error rates.
- Translate complex electro-mechanical concepts and hardware specifications into standardized, easy-to-follow procedures for installation and field service teams.
OUR IDEAL CANDIDATE
- Experience: 1–3 years of experience as a Technical Writer supporting hardware products in a fast-growing technology environment.
- Technical Writing Proficiency: Hands-on experience with structured authoring tools (CCMS such as Paligo, MadCap Flare, or Arbortext).
- Technical Media Proficiency: Familiarity with video capture equipment, lighting/audio setup in industrial settings, and non-linear video editing software (e.g., Adobe Premiere Pro, Camtasia, Final Cut Pro).
- Hardware Familiarity: Comfortable interpreting engineering documentation, CAD files, Engineering Change Orders (ECOs), and engineering outlines.
- Autonomous & Proactive: Ability to execute assigned documentation projects under general supervision, asking clarifying questions when encountering ambiguous specifications
- Cross-Functional Communicator: Strong interpersonal and stakeholder management skills; confident advocating for the end-user perspective alongside developers and engineers.
- Naturally Curious: A drive to deeply understand how products work under the hood and a passion for advocating for customer clarity over internal jargon.
BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.