What are the responsibilities and job description for the Sales Administrator position at Livetrends Design Group LLC?
Description
Company: LiveTrends Design Group
Position: Sales Administrator
Reports to: Sales Administrator Manager
About LiveTrends design group
LiveTrends Design Group is a high-energy, fast-growing leader in the plant and home décor industry. We move with the speed and creativity of a startup while operating with the experience, structure, and excellence of a top-tier organization.
Recognized by Inc. Magazine as one of America’s fastest-growing companies, LiveTrends and its three North American brands: LiveTrends, Urban Jungle, and BeYou—bring beautiful, inspired products to more than 16,000 stores across the U.S. and Canada. You’ll find us at major retailers including Lowe’s, Target, Costco, Kroger, Walmart, and Publix.
At LiveTrends, innovation meets execution, creativity meets scale, and great ideas turn into products enjoyed in millions of homes.
Culture Fit
At LiveTrends, we’re all about teamwork, trust, and growing together. Our culture is built on collaboration, ownership, empowerment, and nonstop learning...and we genuinely enjoy what we do and who we do it with. We’re looking for someone who brings talent, passion, and experience to the table, but even more importantly, someone who lives our core values: treating the team like family, having a passion for life, striving for excellence, thinking creatively, and believing that anything is possible.
We work hard, support each other, and celebrate wins together. And yes, we also have a lot of fun. From monthly team outings to spontaneous moments of connection, being part of LiveTrends means building great things with great people.
Come grow with us, create with us, and enjoy the ride.
POSITION OBJECTIVES:
The main objective for this role is to provide structured support for the Sales Team, create long-term trusting relationships with our customers and deliver solutions that fit each retailer’s needs. The Sales Administrator will support the organization with customer needs and corporate needs, acting as a liaison between Departments for Project Management, item setups, custom UPC/label needs, manage the data flow that is needed to fit each retailer’s needs and work with the existing Sales Hub as we strive to provide excellence to our customers.
SPECIFIC ACCOUNTABILITIES
- The Sales Administrator’s responsibility is to support sales needs. This is not a client-facing role. Responsibilities include completely managing SKU needs (item set ups and barcodes and the management aspects that go along with them): revisions, organization, communications, etc. This key role performance will allow our customers to order our items that will eventually ship and display in their retail stores.
- Handling the back-office sales support functions for the sales team: entering orders into SAP system, logistics, and shipping coordination.
- Handling and screening of phone calls and emails from internal and external sources including production, buyers, suppliers, stores, etc.
- Support the Mass Market Team by submitting and setting up items in Customer/Vendor portals. Completely manage information flow concerning setting up SKUs/items for our retail partners.
- Create, edit, review, and publish individual and box bar codes based on client needs.
- Manage internal database of barcodes and create new ones as they are allocated to customers.
- Work directly to support the Mass Market Team with internal requirements in order to trade with our retail partners.
- Resolving questions regarding product, order quantities, pricing, and shipping.
- Work with our Finance team to remedy invoicing discrepancies.
- Assist with challenging client requests or issue escalations as needed.
- Strong Customer Service skills to assist with phone customer inquiries, challenging client requests or issuing escalations as needed and credit requests.
- Excellent attention to detail and careful consideration of processes and deadlines.
- Create efficiencies and create new processes wherever possible.
- Inventory Management: Oversee inventory levels across various selling channels to ensure availability and minimize stockouts. Coordinate with internal teams to maintain accurate inventory data and manage replenishment processes.
- Order Processing: Monitor ecommerce orders and ensure timely processing and fulfillment. Coordinate with logistics and fulfillment teams to optimize order flow and customer satisfaction.
- Create efficiencies and create new processes wherever possible.
- Setup, submit, and track items in EDI, Vendor Portals and Excel worksheets.
BENEFITS
- Competitive pay structure
- Matching 401k
- Medical insurance and additional health benefits
- Paid time off and paid holidays throughout the calendar year
- Onsite gym
- Access to retail discounts & plant giveaways of our cutting-edge products
Requirements
SPECIFIC SKILLS
- Solid experience with Microsoft Excel including VLOOKUP and pivot tables is required.
- Ability to serve as a role model and uphold the LiveTrends Vision, Mission, and Values
- Creativity and solution-driven way of thinking
- Relevant experience with sales support and product administration
- Exceptional customer service abilities
- Strong Communication Skills to communicate with Account Managers, Sales Support Managers and Production Personnel
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Experience delivering client-focused solutions to customer needs.
- Fast learning capabilities
- Excellent project management skills
- Ability to troubleshoot and work independently when needed