What are the responsibilities and job description for the Part-Time position at Livermore Valley Performing Arts Center?
Position Summary:
The Front of House Supervisor is responsible for overseeing the smooth operation of Livermore Valley Arts' public areas, including the lobby, auditorium, and other front-facing spaces during events. This role is essential for ensuring that our patrons have a positive experience, and it requires strong leadership, problem-solving, and customer service skills. This position requires someone who can maintain a positive and composed demeanor, even in high-pressure situations, while ensuring that every event at LVA runs smoothly.
Responsibilities:
· Coordinate night-of-show events, ensuring the seamless operation of all Front of House activities.
· Oversee the setup of the front-of-house areas in preparation for each event.
· Address and resolve customer service issues related to tickets, seating, and other public-facing concerns.
· Ensure accessibility needs are being met for our patrons with disabilities.
· Supervise, motivate, and provide direction to volunteer ushers and ticket takers.
· Prepare event reports, noting attendance, feedback, and any significant issues.
· Maintain composure and professionalism under the pressures of a fast-paced entertainment environment.
· Collaborate with patrons, resident organizations, visiting artists, and event producers to support the performing arts center's mission.
· Work with merchandise sales representatives to manage and settle commission payments.
· Respond quickly and calmly to urgent situations, administering basic first aid if needed, and documenting incidents appropriately.
· Perform other tasks as required to advance LVA’s mission, uphold its values, and contribute to its overall vision.