Office Manager

Job Summary: The Office Manager is responsible for coordinating the general administrative functions and activities of the office.

Responsibilities and Duties:

• Attends to all calls and visitors promptly and efficiently.
• Upon arrival each day, logs into the outpatient phone queue and manages all incoming intake calls.
• Provides clerical assistance to the program manager and clinical staff as needed.
• Provides information and support to individuals seeking and engaged in treatment.
• Answers daily inquiries and refers inquiries as appropriate.
• Completes intakes over the phone and in person.
• Schedules assessments, sends appointment reminders and places follow up calls for no-shows.
• Completes the admission process with patients ensuring all required information is gathered, the relevant forms are signed, and the information is documented in the EMR.
• Verifies patient insurance, ensuring all required information is accurately obtained and documented.
• Informs patients of their financial obligations, collects and records copayments according to protocols, and sets up payment plans when necessary.
• Checks the Promise website for all MA patients and scans their EVS into the EMR on a weekly basis.
• Performs insurance benefit reverification on current patients twice per month and documents the information.
• Maintains a list of active patients who have deductibles and/or benefits that are renewing and informs the patient and their counselor.
• Checks a folder of unscanned documents and scans the documents into the EMR.
• Obtains urine screen results, enters them into the EMR, and emails the results to the counselor.
• Completes daily deposit sheets and banking, ensuring review and sign-off by the program manager.
• Maintains inventory of office supplies and orders new supplies as needed.
• Adheres to all organization policies and procedures.
• Performs other related duties as assigned.

• High School Diploma or its equivalent.
• At least one year of healthcare clerical experience, preferably in an addiction treatment setting.
• Familiarity with health insurance and benefit verification processes.

The schedule for this position is Monday to Friday from 8:00am - 4:30pm.