RN Home Care Branch Manager

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Financial:

• Effectively managing company resources
• Managing gross margin including Caregiver Overtime / Caregiver payrates
• Responsible for overall revenue growth
• Utilization / Fill Rate
• Referral to admission ratio
• Effectively managing community relationships including AL’s, IL’s, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers’ comp
• Effective communication with regional and senior leadership
• Timely reporting issues and concerns
• Referral flow

Compliance:

• Following all applicable state regulations
• Completing routine internal audits of Client and personnel files
• Timely reporting and maintaining client and caregiver complaints/grievances as well as records.

Client Care:

• Responsible for managing client census.
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.
• Oversight over client visits.
• Ensuring high levels of client satisfaction - Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours

Operations/People Management:

• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Qualifications for branch manager:

• Ability to travel via automobile frequently regionally.
• Associates degree or higher preferred
• Proven successful performance with a minimum of 2 years of business and people management.
• Good skills in account management
• Good understanding of market trends and competitor’s activities
• Leadership proficiency
• Must be willing to take on-call.