Home Care Area Operations Manager- Northeast Region

Job Title: Area Operations ManagerReports to: VP of OperationsSupervisory Responsibilities:· Recruits, interviews, hires, and trains branch staff in multiple branches across their assigned region.· Oversees the daily workflow of the regional operation team.· Provides constructive and timely performance evaluations of Branch Managers.· Handles discipline and termination of employees in accordance with company policy.Duties/Responsibilities: Financial· Effectively managing company resourceso Office supply costso Travel Costs· Managing gross margino Caregiver Overtimeo Caregiver payrates· Responsible for overall revenue growtho Utilization / Fill Rateo Referral to admission ratio· Effectively managing community relationships· Effective communication with regional and senior leadershipo Timely reporting issues and concernso Referral flowCompliance· Following all applicable state regulations· Completing routine internal auditso Client and personnel files· Timely reporting of client and caregiver complaintso Maintaining all grievance recordsClient Care· Responsible for managing client census· Effective communication between client, caregivers, and branch· Ensure timely initiation of serviceo All admits completed with 48 hours of receiving referral· Oversight over client visits· Ensuring high levels of client satisfactiono Customer satisfaction over 95%· Ensuring client fill rate 95% or above on auth hoursCompliance· Following all applicable state regulations· Completing routine internal auditso Client and personnel files· Timely reporting of client and caregiver complaintso Maintaining all grievance recordsOPERATIONS/People Management· Staffing and Recruiting· Business Development/Expansion· Community Relations· Performs other related duties as assigned.Required Skills/Abilities:· Excellent verbal and written communication skills.· Excellent interpersonal and customer service skills.· Excellent sales and customer service skills.· Excellent organizational skills and attention to detail.· Excellent time management skills with a proven ability to meet deadlines.· Strong analytical and problem-solving skills.· Strong supervisory and leadership skills.· Ability to prioritize tasks and to delegate them when appropriate.· Ability to function well in a high-paced and at times stressful environment.· Proficient with Microsoft Office Suite or related software.Physical Requirements:Travel required 75%Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.

Salary : $70,000 - $80,000