What are the responsibilities and job description for the Guest Ambassador - The Mann position at Live Nation?
Job Summary:
Who Are We?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95 festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who Are You?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY , is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
Job Functions:
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints.
- Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, Etc.
- Report maintenance and cleaning issues to the respective department manager in a timely manner.
- May fill in temporarily with a department to support staffing levels during peak or break times.
- Greet guests as they enter and leave the venue. May also distribute advertising flyers.
- Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
- This roll is part-time, seasonal and requires evening and weekend availability.
Qualifications:
- High School Diploma or equivalent preferred
- At least 2 years in Guest Service and communications preferred
- Creative thinker and problem solver
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact, and diplomacy
- A strong sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs , and occasional sitting in an outdoor environment in all weather conditions
If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/ .
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment Opportunity
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.