Implementation Coordinator, LiveAnalytics

Job Summary: Division: Ticketmaster US Line Manager: Sr. Manager, Implementation & Consulting Contract Terms: Permanent THE TEAM The LiveAnalytics team is a market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples our product suite include prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day. THE JOB The Implementation Coordinator will provide dedicated implementation support to the LiveAnalytics business unit of LNE. The individual will work closely with Client Support Directors, Client Development Directors and key clients in professional sports, arts and music to deliver and integrate LiveAnalytics products into client business practices and platforms. The individual will play an important role in supporting the company’s growth by ensuring delivery of high-value, monetized research to end-clients and continually evaluating and improving the application of LiveAnalytics data at client sites. The individual will manage all aspects of post delivery client relationships, with an eye towards building strong reference accounts. This role will also be highly focused on making our business more efficient through optimizing Salesforce, Accounting and Billing, Project Management systems. Lastly, this individual will take the lead on our self-service clientele, acting as the first point of contact for the hundreds of clients that utilize LiveAnalytics products within the TM1 Client Portal. WHAT YOU WILL BE DOING Provide exceptional client post sales support including data extraction, data delivery, training, implementation and consulting. Work closely with sales on presales support and with sales on ensuring client renewals. Initial set up and implementation of LiveAnalytics products with clients. Strive to ensure client satisfaction with LiveAnalytics products & services. Participation in all client-facing and internal project meetings and presentations. Optimize, manage, and maintain Salesforce opportunities and reports, invoicing and billing, and ongoing team project management. Consulting with client on best practices for integration of LiveAnalytics products into business operations. Develop a body of knowledge, case studies, collateral, user guides, best practices, etc by consulting and working closely with clients as they implement LiveAnalytics products and data sets. These will cover integration, workflow, marketing, sales campaigns, marketing campaigns, etc. Tracking and monitoring use and success of LiveAnalytics products at client sites. Provide ongoing training and client support to optimize product utilization. Maintaining clear lines of communication about project status with Segment leads, CDDs, CSSs and other client contacts. Work closely with LiveAnalytics production team and broader TM (technology team, CSSs, WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES) Ideal candidate will have a minimum of 2 years business experience in the sports and entertainment landscape Understanding of the ticketing and live event industry Effective, professional written and oral communication skills. The ability to effectively interact with and present to clients and colleagues across the executive, mid-manager and day-to-day operations levels in a professional, service-oriented manner. Polished presentation skills, including the ability to clearly articulate & simplify complex information Proven ability to evaluate reports and data, identify trends and make effective strategic & tactical recommendations based on business intelligence. Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry. Must be capable of managing multiple projects simultaneously. Strong competence in Microsoft Office products. Working knowledge of Ticketmaster Archtics & basic SQL skills desired Bachelor’s degree or equivalent experience Up to 15% travel required. YOU (BEHAVIOURAL SKILLS/COMPETENCIES) Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. About Us Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations. We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.