Program Site Manager – Housing & Homeless Services

Site Manager – Homeless Services | Tiny Home Village

Live Love Outreach – Vancouver, WA
Full-Time | Starting Wage: $32.00/hour

Make a Difference Every Day

Live Love Outreach is looking for a compassionate, organized, and confident Site Manager to lead the daily operations of one of our Tiny Home Villages serving individuals experiencing homelessness.

This is more than a management position. It is an opportunity to lead a team, build community, create a safe and welcoming environment, and help people move toward greater stability and permanent housing.

We are looking for someone who can lead with both compassion and accountability — someone who builds strong relationships while also creating structure, consistency, and clear expectations.

No college degree is required. Lived experience and nontraditional career paths are valued and encouraged.

Compensation & Benefits

Starting Wage: $32.00/hour

• Kaiser Medical Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Paid Sick Leave
• Professional development and leadership opportunities
• Supportive, mission-driven work environment

We Prioritize Mental Health

Human-service work can be incredibly meaningful, but it can also be emotionally demanding. Live Love Outreach believes employees do their best work when they are supported as whole people.

We prioritize mental health, encourage healthy professional boundaries, value time away from work, and want our employees to build sustainable careers serving their community.

About the Position

The Site Manager is responsible for the overall leadership, daily operations, safety, staff supervision, and success of the Tiny Home Village.

The Site Manager reports directly to the Operations Director, serves as a member of the organization's Leadership Team, and directly supervises a team of six or more employees.

This is a primarily onsite leadership position. We believe effective Site Managers are visible, accessible, engaged, and willing to lead by example.

This is not a traditional case management position. There may occasionally be circumstances where the Site Manager temporarily provides additional support to up to three residents with higher or more complex needs when there is a service gap. This is not intended to become an ongoing caseload.

What You'll DoLead & Develop Your Team

• Directly supervise, coach, mentor, and support six or more employees.
• Conduct regular staff check-ins, coaching sessions, and accountability conversations.
• Provide clear expectations and follow through when expectations are not being met.
• Lead or coordinate staff meetings and maintain communication across all shifts.
• Support new employee onboarding, orientation, and training.
• Identify opportunities for staff development and growth.
• Reinforce organizational policies, procedures, and performance expectations.
• Build a positive, collaborative, and trauma-informed team culture.
• Participate on the Live Love Outreach Leadership Team and contribute to organizational planning and decision-making.

Manage Daily Site Operations

• Oversee the day-to-day operation of the Tiny Home Village.
• Maintain a consistent leadership presence onsite.
• Conduct regular site inspections for safety, cleanliness, and program expectations.
• Respond to operational concerns, emergencies, and resident issues.
• Coordinate maintenance requests and property improvements.
• Ensure emergency equipment, safety supplies, and other essential resources remain stocked and operational.
• Identify operational problems and work with leadership to develop solutions.
• Maintain a safe, welcoming, organized, and well-managed community environment.

Support Residents & Community

• Build respectful and professional relationships with residents.
• Provide leadership support during challenging or complex resident situations.
• Reinforce community expectations using trauma-informed and strengths-based approaches.
• Support conflict resolution, resident orientations, and program exits when necessary.
• Work collaboratively with case management while maintaining clear role boundaries.
• Encourage resident independence, personal responsibility, and progress toward stability.
• Temporarily provide additional support to up to three residents with complex needs when operationally necessary and until appropriate ongoing support is available.

Documentation & Quality Assurance

• Ensure staff complete required documentation accurately and on time.
• Review HMIS entries, shift reports, daily logs, incident reports, and other required documentation.
• Monitor documentation quality and provide coaching when improvements are needed.
• Identify patterns, concerns, or gaps in documentation and address them proactively.
• Assist leadership with monthly reporting, program outcomes, and quality assurance activities.

Build Community Partnerships

• Develop and maintain positive working relationships with community partners.
• Collaborate with housing providers, behavioral health agencies, Coordinated Entry, and other service organizations.
• Represent Live Love Outreach professionally in community meetings and partnerships.
• Identify service gaps and communicate emerging needs to leadership.
• Help strengthen partnerships that improve outcomes for residents.

What We're Looking For

We are looking for a leader who:

• Leads with empathy while maintaining healthy accountability.
• Builds trust with both staff and residents.
• Is comfortable having difficult conversations when necessary.
• Communicates clearly, directly, and professionally.
• Remains calm and solution-focused during stressful situations.
• Can make decisions while also knowing when to involve leadership.
• Is organized and able to manage competing priorities.
• Follows through on commitments.
• Can coach staff rather than simply telling people what to do.
• Values teamwork and collaboration.
• Is open to feedback and continued professional growth.
• Believes consistency and structure can exist alongside compassion.
• Has a genuine desire to serve people experiencing homelessness.

QualificationsRequired

• No college degree required.
• At least two years of leadership, supervisory, program management, or comparable experience.
• Experience supervising or leading multiple employees.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to maintain professional boundaries and confidentiality.
• Comfortable using Microsoft Office, email, and web-based documentation systems.
• Valid driver's license and ability to meet organizational driving requirements.

Preferred — But Don't Let This Stop You From Applying

• Experience working in homeless services, shelters, outreach, housing programs, behavioral health, peer support, recovery services, or other human-service settings.
• Knowledge of the Clark County homeless response system, Coordinated Entry, housing navigation, behavioral health resources, and community partnerships.
• Experience using HMIS or similar documentation systems.
• Knowledge of trauma-informed care, harm reduction, motivational interviewing, crisis intervention, and de-escalation.

Lived Experience Is Valued

We strongly encourage applicants with lived experience of homelessness, housing instability, addiction or recovery, incarceration, behavioral health challenges, poverty, or navigating complex social-service systems to apply.

We recognize that leadership skills and valuable experience are developed in many different ways. A traditional career or educational path is not the only way to become an effective leader.

Personal experience navigating difficult systems can bring perspective, empathy, resilience, resourcefulness, and an ability to connect with people that cannot always be taught.

If you have strong leadership skills, believe in our mission, and are willing to continue learning, we want to hear from you.

About Live Love Outreach

Live Love Outreach exists to restore hope, build connection, affirm the value of every person, and create pathways out of homelessness, addiction, and crisis.

Our work is relationship-driven, person-centered, and grounded in the belief that people deserve both compassion and opportunity while being supported in taking ownership of their next steps.

Think You Could Be a Good Fit?

Please apply — even if you don't meet every preferred qualification.

We're interested in the whole person you would bring to this position: your leadership experience, lived experience, community knowledge, ability to connect with people, willingness to learn, and commitment to creating a strong team and community.

If you're looking for meaningful work where your leadership can have a direct impact on both employees and residents, we'd love to hear from you.

Pay: From $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $32