Director of Operations - Waterside District

Norfolk’s premier dining and entertainment district is a central place where you can hang out, dine and relax with your whole family. Waterside District features the best of national, regional and local restaurants and offers live music, festivals and more. Located in the heart of the central business district and adjacent to the City of Norfolk’s world-class waterfront and festival site, Waterside District is a central gathering place for local residents and visitors.

DIRECTOR OF OPERATIONS

Director of Operations Responsibilities include, but are not limited to:

• Maintain proper staffing levels to maximize sales;
• Maintain 90 third party ”shop” scores;
• Manage Office Systems including: cash handling, office management;
• Maximize sales on event day and game day operations including pre/post event activities;
• Achieve or exceed P&L objectives per pre-determined projections and company expectations;
• Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets;
• Maintain the POS and audit operations.

Human Resources

• Ensure correct on-boarding of all employees according to company standards.
• Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met.
• Ensure compliance on all “Wage and Hour” standards according to city, state, federal and company guidelines.
• Practice company's “Open Door” policies.
• Monitor workplace to make sure all employees are being treated respectfully.
• Develop employees for advancement.
• Identify employees for promotion and discover unique employee abilities.
• Provide a professional and safe work environment for all employees.
• Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program.

Financial and Business Management

• Perform weekly inventories per company standards.
• Assemble and turn in PACE per pre-determined company standards.
• Perform financial reporting and analysis as directed by superiors.
• Maintain COGs according to company standards.
• Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions.
• Audit financial operations randomly.
• Maintain POS system for accuracy and efficiency, ring all sales according to plan.

Marketing and Promotions

• Develop and execute weekly and monthly promotions to build the brand and generate revenue.
• Request and utilize collateral to support promotional and marketing efforts.
• Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts.
• Oversee the scheduling and effectiveness of al promotional hours and outings.
• Work with district marketing plan to maximize venue's profitability.

Salesbuilding

• Manage all salesbuilding personnel to accomplish pre-designated goals.
• Constantly monitor and adjust salesbuilding offer as needed.
• Approve and monitor all salesbuilding collateral and outreach efforts.
• Oversee all Salesbuilder “sales report” reporting.
• Manage salesbuilding systems: check ins, data collection, etc.

Culinary

• Oversee pre-designated BOH systems according to established standards.
• Maintain and monitor all menus.
• Oversee all product chain of custody for all products.
• Maintain all food and supply storage areas.
• Maintain great relationships with all vendors.
• Oversee BOH staffing and BOH crew development.
• Establish and maintain BOH standards including: ticket times standards, expediting operations, etc.

Private Parties and Catering

• Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and décor standards, party rental, supply storage.
• Accomplish the goal of rebooking all repeatable parties.
• Utilize BEOs and reservation system to effectively utilize resources and maximize revenue.
• Provide information to sales team and Director of Sales in a timely manner in order to help book parties.
• Provide feedback to team to update menus, provide better operations and to keep sales team up to date.
• Manage weekly BEO meeting.

Director of Operations Qualifications

• 5-7 years’ experience in management of and dealing with large restaurant operations required, multi-unit management a plus. 4 year college degree or equivalent and/or course work in restaurant management preferred. Must be at least age 21 and speak fluent English.
• Proven ability to lead a team and portray good people management
• Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties.
• Must be flexible and adaptable to change.
• Possess exceptional time management and organizational skills.
• Must be internally motivated and detail oriented and have a passion for teaching others.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

The Director of Operations position requires the ability to perform the following:

• Moving about the facilities safely and efficiently.
• Carrying or lifting items weighing up to 75 pounds.
• Handling food, objects, products, and utensils.
• Pushing, pulling, bending, stooping, kneeling.

Compensation: The compensation range for this position is $120,000 - $125,000 annually. Eligible employees are entitled to a comprehensive benefits package following the required eligibility period, which includes:

• Health, dental, and vision insurance
• Personal and vacation time
• 401(k) plan with employer match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.