What are the responsibilities and job description for the Surveillance Operator - Greensburg position at Live! Casino Pittsburgh?
Function (Scope and Main Purpose of Job)
The Surveillance Operator is accountable to observe and protect casino assets via CCTV.
Core Service Standards
CLEAN Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
The Surveillance Operator is accountable to observe and protect casino assets via CCTV.
Core Service Standards
CLEAN Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
- Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed-circuit television system for criminal activities and/or violation of the State Gaming Agency regulations as well as company policies and procedures.
- Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
- Operate monitor room equipment.
- Complete proper reports and documentation as needed.
- Assist in training in CCTV equipment and alarms.
- Other duties as assigned
- One (1) to three (3)- years’ experience in security and/or surveillance.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
- Knowledge of computers and CCTV equipment.
- Must be able to read/write in the English language.
- Excellent customer service skills.
- Must be able to sit for long periods of time.
- Must be able to work in a confined space with low lighting.
- Must be able to lift and/or carry up to 30lbs.
- Must have excellent vision and hearing.
- Must be able to grasp, handle, and reach with hands and fingers.
- Stand and walk 30% of the time.
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.