What are the responsibilities and job description for the Sportsbook Supervisor - Greensburg position at Live! Casino Pittsburgh?
Overview
Function (Scope and Main Purpose of Job)
Under direction from the Sports Book Lead Supervisor, is responsible for direct supervision of Sports Book writers.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
- Supervises the daily Sports Book operations on the Casino floor for an assigned shift.
- Enforces Casino regulatory rules and regulations and Casino internal controls and accounting controls in order to safeguard the company’s assets.
- Assists in monitoring business demands and makes necessary scheduling and staffing adjustments.
- Assists the Sports Book Assistant Manager with the day-to-day operation of the Sports Book to include training, counseling, and supervision of employees.
- Monitors all monies being wagered and updates the betting odds according to company policy.
- Assists with the creation of the writer tills.
- Authorizes winning tickets over specified limits and approves and refuses sports wagers as appropriate.
- Maintains and balances a till for use in issuing and redeeming tickets when necessary.
- Must be aware of all Title 31 procedures and logging.
- Promotes superior guest service to both internal and external guests.
- Establishes and maintains positive working relationships with all departments.
- Handles guest service and employee-related issues with composure and professionalism.
- Assumes the responsibilities of the Assistant Sports Book Manager in his/her absence.
- Performs other related duties as assigned.
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Authorized to extend complimentary services in accordance with the approved comp matrix.
- Ensures compliance with all regulatory controls and the state gaming agency.
Qualifications
Job Requirements (skills, knowledge, and abilities)
- Prior sports and sports betting knowledge is preferred.
- Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
- Must have a thorough knowledge of approved Responsible Gaming Program.
- Must be able to work flexible shifts including nights, weekends, and holidays.
Educational Requirements
High School Diploma required; Associate’s degree preferred.
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to ascend and descend stairs.
- Ability to stoop, bend and reach outward and above the head.
- Ability to lift up to 50 lbs.
Working Conditions
- 24/7 high energy casino with up to 100,000 sq. ft of gaming and entertainment space and up to 500 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
