What are the responsibilities and job description for the Poker Dual Rate Dealer - Philadelphia position at Live! Casino & Hotel Philadelphia?
Why We Need Your Talents
A Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company’s business needs. Responsible for the successful operation of the Poker area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets.
The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.
Where You'll Make an Impact
A Dual Rate Dealer functions as either the Dealer role or the Floor Supervisor role, based on the company’s business needs. Responsible for the successful operation of the Poker area, assuring the integrity of the games, and safeguarding company assets. Maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets.
The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.
Where You'll Make an Impact
- As a Dealer
- Dealing the game and always monitoring the monies of the table.
- Control gaming cards and equipment.
- Protect company assets by monitoring guests’ movements.
- Analyze customer play for cheating scams and suspicious variation.
- Provide excellent customer service.
- Paying wins/Taking losses.
- Ensure the safety and security of guests and employees.
- As a Supervisor
- Report to the Casino Pit Manager or Shift Operations Manager for successful performance
- Supervise the performance of the table games dealers.
- Assist and advise other departments and company personnel as necessary, to assure the success of the table games.
- Manage the administration of fills/credits, player ratings; keep track of markers, and rundowns.
- Analyze gameplay for cheating scams, counters, and unusual or suspicious variations.
- Develop staff through training and evaluations.
- Meet with departmental directors and managers to review table game activities and promotional as necessary.
- In the role of Dealer
- Proficiency in speaking, reading and writing English
- Ability to use chips, cards, and a paddle.
- Good hand/eye coordination.
- Extensive knowledge of and gaming regulations.
- Knowledge of theft techniques.
- Excellent customer service and communication skills.
- Ability to perform under time pressure in an interruptive environment.
- Complete, perform and understand basic mathematical functions.
- Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
- Knowledge of all facilities, special events, and promotions available to guests on property.
- pleasant, friendly, and welcoming attitude with use of facial expressions.
- In the role of Floor Supervisor
- Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
- Effective staff management abilities.
- Strong interpersonal skills
- Oral and written communication skills.
- Strong sense of responsibility relative to the performance of the table games.
- Proficiency in Microsoft software products.
- Ability to analyze and interpret departmental budget, goals, and results.
- Ability to solve complex problems.
- Extensive knowledge of specified games and gaming regulations.
- Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
- Technical school education in dealing specified games.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Casino is over 300,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Standing 75%.
- Walking 10%.
- Bending 15% (from waist).
- Keyboarding 10%.
- Ability to make repetitive hand motions.
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Retirement Savings with Company Match
- Generous Bonus Structure
- Annual Merit/Goal Based Pay Increases
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Free parking
- Free food and discounted meals
- Exclusive Discounts on Travel, Services, Goods and Entertainment
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.