What are the responsibilities and job description for the Surveillance Supervisor - Greensburg position at Live! Casino & Hotel Maryland?
Overview
Function (Scope and Main Purpose of Job)
Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
Job Requirements (skills, knowledge, and abilities)
Function (Scope and Main Purpose of Job)
Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
- Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
- Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
- Operate monitor room equipment.
- Complete proper reports and documentation as needed.
- Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
- Assist in scheduling and training of staff.
- Thorough working knowledge of all Table Games.
- Thorough working knowledge of all gaming and non-gaming departments.
- Report all violations and suspicious activity to management.
- Review surveillance department actions, personnel and processes with Surveillance Management.
- Meet with departmental management and leaders as necessary.
- Other duties as assigned.
Job Requirements (skills, knowledge, and abilities)
- Knowledge of computers and CCTV equipment.
- Must be able to read/write in the English language.
- Excellent customer service skills.
- A high school diploma or GED equivalent is preferred.
- Minimum of four (4) year’s work experience in casino surveillance with at least two (2) years as a Supervisor or above.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Must be able to sit for long periods of time.
- Must be able to work in a confined space with low lighting.
- Must be able to lift and/or carry up to 30lbs.
- Must have excellent vision and hearing.
- Must be able to grasp, handle, and reach with hands and fingers.
- Stand and walk 30% of the time.
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.