Operations Manager

Live! Casino & Hotel Maryland, a five-time AAA Four Diamond rated establishment, opened in 2012 and is among the largest and most luxurious commercial casinos in the U.S. Located between Washington, D.C. and Baltimore, it offers a range of activities including gaming, entertainment, world-class dining, and hotel accommodations. The property includes The HALL at Live!, Maryland’s #1 Sportsbook with partner FanDuel at Sports & Social Maryland, nearly 200 live action table games, and 4,000 slot machines. The award-winning hotel features 310 luxury guest rooms, an indulgent spa, and numerous dining options.

This is a full-time, on-site role for a Banquet Captain located in Hanover, MD. The Banquet Captain will oversee and manage banquet operations, ensuring guest satisfaction through excellent service. Responsibilities include supervising banquet staff, coordinating with the kitchen and event organizers, setting up and breaking down events, and maintaining high standards of food service and customer service. The Banquet Captain will also handle any guest inquiries or issues promptly and professionally.

• Supervisory Skills, including staff management and coordination
• Food Service and Beverage knowledge
• Strong Customer Service skills
• Excellent Communication skills
• Relevant experience in a similar role
• Ability to work in a fast-paced environment
• High school diploma or equivalent required; additional hospitality experience is a plus