What are the responsibilities and job description for the Barista (Ridotto) - Bossier City position at Live! Casino & Hotel Maryland?
External Job Title
Barista (Ridotto) - Bossier City
Overview
Why We Need Your Talents:
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand
Greets and serves hotel and casino guests with a positive, friendly attitude.
Responsibilities
Where You'll Make an Impact:
Must-Haves:
Barista (Ridotto) - Bossier City
Overview
Why We Need Your Talents:
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand
Greets and serves hotel and casino guests with a positive, friendly attitude.
Responsibilities
Where You'll Make an Impact:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance.
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
- Maintain regular and consistent attendance and punctuality.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.
- Operating point of sales system
- Taking orders and basic math skills including, making change, issuing refunds and receipt
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
- Available to perform many different tasks within the store during each shift.
Must-Haves:
- One (1) or more year(s) of experience.
- You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
- Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
- Ability to stand for long periods of times without sitting or leaning.
- Ability to bend, stoop and reach while assisting guests.
- Ability to carry trash bag weighing up to 25 lbs.