What are the responsibilities and job description for the Watch Sales Concierge position at LIV Watches?
You'd be selling Swiss-made timepieces to passionate collectors in 142 countries, working directly for a founder-led brand with 13,000 five-star reviews and zero retail middlemen. Just you, the watches and a community of fans who come back again and again.
This is a phone-first sales role. If you'd rather text than talk, this isn't for you. If a real conversation is where you do your best work, keep reading.
The Opportunity
This isn't a typical sales role and we're not looking for a typical salesperson. You'll serve as the voice of LIV, guiding customers from their first question to years of repeat purchases. Our 43% repeat buyer rate isn't a statistic, it's proof that when this job is done right, customers become fans for life. That's the kind of relationship you'll be building, one conversation at a time.
What You'll Do
- Own the full sales cycle: first contact, consultation, close, and post-purchase follow-up
- Guide customers through our collections with genuine watch expertise, movements, finishing, history, value
- Build long-term relationships with collectors who return to you specifically, not just the brand
- Deliver white-glove service that reflects the quality of the watches you represent
- Uphold The LIV Pledge: if our fans aren't 100% happy, neither are we
What We're Looking For
- Highly comfortable on the phone, you thrive in real conversations, not scripted calls
- Background in DTC sales, hospitality, luxury retail or concierge service
- Strong communicator with sharp multitasking and organizational skills
- Self-motivated, professional and genuinely passionate about delivering exceptional experiences
Bonus Points For
- E-commerce sales experience
- A real appreciation for watches: the mechanics, the history, the culture
Compensation & Benefits
- Base salary: Competitive, depending on experience
- Commission: Uncapped
- On-target earnings.: $120K annually for strong performers
- Health insurance
- Paid time off
- Referral program
- Free on-site parking
- Real growth potential within a fast-scaling, community-driven brand
Job Type: Full-time
Pay: $90,000.00 - $150,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- Do you have experience in Sales?
Work Location: In person
Salary : $90,000 - $150,000