Primary Purpose of Position:

To answer inquiries, present apartment homes and amenities, and provide accurate information about the community and apartment homes.

Liv in action! | Liv It:

Support Liv Communities’ Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships. 

Duties and Responsibilities:

• Prospective Resident Relations
• Answer all inquiries about apartment homes, assesses prospects housing needs, and desires, and encourages prospects to make appointments at represented community.
• Presents model(s), apartment homes, and amenities to prospects visiting the community, and helps prospects make their housing decisions at the represented community.
• Follows up with prospects to offer further assistance with the prospect’s housing needs with the primary purpose of closing a sale at represented community.
• Requests and accepts deposits and applications fees.
• Provides Applications for Residency, Employment and Rental Verification forms and ensures that application(s) and verification forms are completed properly and returned timely.
• Corresponds with prospective Residents regarding their Application for Residency, approval of the application, desired apartment home and move-in date.
• Generates and updates Waiting List and Reservation Agreements.
• Completes a guest card for each prospect visiting community or when follow-up is made from an e-mail inquiry or fulfilling request for more information.
• Accurately records all traffic.
• Inspections
• Inspects common areas, community amenities, Hub, and model daily to ensure that they are best in class and ready to show to prospects.
• Inspects market ready apartment homes before showing prospects and prepares for new resident’s occupancy.
• Prepares service requests for areas that need repair or clean-up.
• Renewals
• Develops, updates, and implements an approved renewal program.
• Follows community’s Renewal Program from the beginning to end and contacts Resident’s prior to lease expiration date to negotiate a lease renewal or accept a notice to move-out.
• Negotiates new lease terms .
• Prepares Lease Expiration Checklist with the pertinent information needed to process the renewal / move-out.
• Prepares and updates Monthly Lease Expiration Report.
• Prepares and delivers Lease, addenda, correspondence, and follows and updates Lease Expiration Checklist.
• Accepts move-out notices and follows and updates Lease Expiration Checklist. 
• .
• Marketing & Advertising
• Communicates and maintains relationships with established businesses participating in the community’s furnished unit and preferred employer programs.
• Seeks out new businesses with the intent of providing information on available programs and to promote the distribution of apartment community’s publications to employees.
• Seeks out and builds relationships with various small (service, retail and restaurant) businesses to promote the distribution of apartment community publications to their customers.
• Plans and coordinates ‘Open House’ and other related events.
• Propose advertising concepts and collaborates with marketing team to execute according to brand standards.
• Keeps record of all advertising mediums, their expirations, and updates as necessary.
• Presents ideas for themes to market or other advertising mediums.
• Submits updates for all marketing, printed or otherwise.
• Maintains brochure boxes and signage at community.
• General Support
• Assists in implementing marketing & advertising program. Assists marketing team in brainstorming new marketing ideas and themes.
• Helps plan or offers ideas for new advertising mediums or assists in the conceptual design of print media advertising.
• Assists in preparing for and implementing community events.
• Maintains information about surrounding community including, but not limited to, schools, entertainment, human services, parks, and recreation.
• Prepares and displays refreshments for visitors.
• Answers all incoming telephone calls.
• Greets all persons coming into the office.
• Administrative Support
• Assists Bookkeeper in processing Applications for Residency for approval.
• Prepares new Resident file with checklist, Lease, addenda, and all other related documents.
• Corresponds with prospective Residents regarding their Application for Residency, approval of the application, desired apartment home and move-in date.
• Assists in delivering possession to new residents by collecting monies due, signed Lease documents and applicable addenda. Requests new home telephone number, email address and sets up a follow-up appointment with a member of the maintenance / management staff.
• Takes maintenance service requests from residents.
• Prepares and displays refreshments for visitors.
• Prepares and distributes Welcome packets for new residents.
• Prepares move-in packets and gifts for new residents.
• Evaluates resident services and offers ideas to improve services.
• Implements new services and leads team in providing exemplary customer service and hospitality.
• Records complaints or incidents on appropriate format.
• Keeps inventory of brochures, applications, and any other related leasing information.
• Communication
• Maintains a professional and friendly rapport with Residents, team members and contractors.
• Notifies Maintenance Supervisor of urgent service requests, angry Residents or a prospect/resident requesting a change of their move-in/move-out date.
• Keeps Property Manager apprised of unhappy team members, concerned Residents, complaints, alleged neighbor disputes or incidents believed to have violated a community policy or term of the Lease.
• Other Reporting
• Updates software regarding traffic and leasing activity daily.
• Visits and calls on area competitors
• Maintains prospective Resident Waiting List.
• Safety
• Complies with the Liv Communities Employee Safety and Compliance manual.

Expectations:

• Obtains and maintains score of 80% or higher on periodic Shopping Reports
• Maintains an average closing ratio of 17% or higher from total traffic count.
• Obtains 50% of signed leased renewals from Residents to renew their Lease at least 50 days prior to the Resident’s Lease expiration date. Commitment will be evaluated based on completed Lease Expiration Checklists.

Job Qualifications:

• High school diploma or equivalent GED.
• Minimum of six months prior customer service experience.
• Completion of one approved fair housing seminar within one year, and every two years thereafter.

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends, and some holidays as well as some afterhours resident events.

Physical Requirements

• Ability to work prolonged periods sitting at a desk and working on a computer.
• Ability to complete daily tours of the community with potential residents.
• Must be able to lift up to 15 lbs.

Liv will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Liv Communities is an equal opportunity employer.

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