What are the responsibilities and job description for the Tier 1 System Administrator - Hospital Techni position at Littleton Hospital Association?
Department: Information Technology Reports To: IT Manager / Director of Technical Services Location: [Insert Hospital Name and Location] Employment Type: Full-Time / Non-Exempt
Position Overview
The Tier 1 System Administrator provides first-level technical support to hospital staff across clinical and administrative departments. This role ensures reliable access to systems, devices, and secure networks, supporting daily hospital operations in a fast-paced, compliance-driven environment.
Essential Duties and Responsibilities
- Respond to help desk tickets and service requests for hardware, software, and connectivity issues.
- Support staff with workstation setup, login assistance, and peripheral troubleshooting (e.g., badge readers, printers, scanners).
- Assist with onboarding processes including account creation, access provisioning, and device configuration.
- Maintain accurate inventory of IT assets and perform basic diagnostics.
- Escalate unresolved issues to Tier 2 or specialized support teams.
Required Qualifications
- 0–2 years of IT support experience; healthcare or hospital experience preferred.
- Certifications such as CompTIA A or ITIL Foundation are desirable.
- Familiarity with Windows OS, Active Directory, and basic networking concepts.
- Strong communication and customer service skills.
- Understanding of HIPAA regulations and hospital security protocols.