Senior Benefits Analyst - Multiple Offices (Hybrid)

Littler Mendelson, an AMLaw 100 firm, is seeking a Senior Benefits Analyst – Programs to support the administration, communication, compliance, and continuous improvement of the firm's domestic and global benefits programs. This role serves as a senior-level individual contributor responsible for benefits operations, employee communications, HRIS support, program administration, vendor coordination, compliance activities, and team guidance. Reporting to the Director –Benefit Programs, the Senior Benefits Analyst – Programs plays a critical role in ensuring employees understand and maximize their benefits through clear, effective communication and exceptional service delivery. This position serves as a key resource for complex benefit program administration, enrollment processes, documentation management, regulatory compliance, and process improvement initiatives. The ideal candidate combines deep benefits expertise with strong communication, analytical, and operational skills. This individual acts as a subject matter expert for benefit programs, partners closely with vendors and internal stakeholders, provides coaching and support to team members, and helps ensure benefits programs are administered efficiently, accurately, and consistently across multiple jurisdictions.

This is a hybrid position located in Boston, MA, New York, NY, Philadelphia, PA, or Washington, DC.

Pursuant to Boston, MA, New York, NY, Washington, D.C. and Maryland regulation, the annual salary range for this position is $100,000 - $130,000, contingent on relevant experience and education, and includes eligibility for performance-based bonuses. We offer generous compensation and benefits packages. For more information visit: https://www.littler.com/benefits/state-details.

Responsibilites

Benefits Program Administration

• Administer and support health, welfare, retirement, leave, wellness, voluntary, and global benefits programs.
• Serve as a subject matter expert for benefit eligibility, enrollments, life events, plan provisions, and benefit administration processes.
• Independently resolve complex benefits questions and issues, researching plan provisions and coordinating with vendors as needed.
• Support annual open enrollment activities including planning, testing, communications, employee education, and issue resolution.
• Escalate complex benefits issues and risks appropriately while recommending solutions.
  
  

Employee Communications & Education

Lead the development and maintenance of benefits communications across a variety of formats including:

• Employee emails
• Benefits summaries
• Open enrollment materials
• FAQs
• Orientation materials
• Intranet and Benefits Hub content
• Presentation decks
• Educational resources
• Translate complex and technical benefits information into clear, concise, employee-friendly content.
• Ensure all benefit communications reflect the firm's voice, branding, and employee experience objectives.
• Review and edit benefit communications prepared by vendors or internal stakeholders for accuracy and consistency.
• Maintain and enhance the firm's benefits intranet and knowledge resources.
  
  

Compliance & Records Management

• Coordinate annual benefits compliance activities and recurring program requirements.
• Maintain accurate records and documentation to support audits, compliance reviews, vendor reconciliations, and regulatory reporting.
• Ensure benefit plan documents, notices, policies, and required disclosures remain current and properly distributed.
• Support benefits-related compliance requirements including regulatory notices, enrollment documentation, and record retention processes.
• Develop and maintain benefits administration procedures, workflows, and process documentation.
  
  

Vendor & Operational Management

• Partner with benefit providers and third-party administrators to ensure effective service delivery.
• Monitor vendor performance and assist in resolving service and administration issues.
• Reconcile benefit data and invoices, investigating discrepancies and ensuring accuracy.
• Support annual vendor implementations, renewals, and benefit program changes.
• Maintain operational calendars and ensure timely completion of recurring benefits activities.
  
  

Leadership & Team Support

• Provide guidance, coaching, and day-to-day support to Benefits team members.
• Serve as a resource for less experienced team members regarding benefits administration and program interpretation.
• Assist with training and onboarding of new team members.
• Promote process consistency, documentation standards, and operational excellence across the benefits function.
  
  

Qualifications

• Strong knowledge of health and welfare, retirement, leave, wellness, and voluntary benefit programs.
• Demonstrated experience developing employee-facing communications and educational materials.
• Experience translating complex benefits concepts into easily understood employee communications.
• Experience supporting open enrollment and ongoing benefits administration processes.
• Strong organization and project management skills with the ability to manage multiple priorities simultaneously.
• Experience creating and maintaining process documentation and operational procedures.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word.
• Strong attention to detail, analytical skills, and commitment to data accuracy.
• Ability to handle confidential and sensitive employee information with discretion.
  
  

Preferred

• Experience supporting benefits programs within a law firm, professional services, or other complex multi-state organization.
• Experience supporting global or multi-country benefits programs.
• HRIS experience supporting benefits administration, configuration, testing, and reporting.
• Experience with Workday or other enterprise HR systems.
• Professional certification such as CEBS, CBP, SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience working with benefits vendors and third-party administrators.
  
  

Education & Certifications

• Required: Bachelor's degree in Human Resources, Business Administration, Communications, or a related field, or equivalent combination of education and experience.
  
  

Experience Required

• Minimum 5 years of progressive experience in benefits administration, benefits operations, or benefits program management.
  
  

About Littler

Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,900 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years.

Littler’s unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues—building better solutions for clients’ toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quo—delivering bold, groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow.

Benefits

We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.

For more information about our benefits visit: www.littler.com/benefits/state-details.

For more information about our firm visit: www.littler.com.

Please note applications are only accepted through our careers page www.littler.com/careers. If you have questions regarding this opportunity, please e-mail Alyssa Maggiacomo at AMaggiacomo@littler.com with the job title in the subject line.

Littler Mendelson is proud to be an equal opportunity employer.

This job posting is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.