What are the responsibilities and job description for the Technical Solutions Engineer position at LittleHorse?
Company Description LittleHorse builds the Saddle Command Center, a developer-focused platform that unifies workflows and events to enable Business-as-Code. Engineering teams use LittleHorse to design and run long‑running, business-facing workflows such as onboarding and approvals alongside high‑throughput, event‑driven processes like ticket purchasing or fraud detection. By allowing teams to connect, compose, process, and govern microservices, agents, and workflows in one place, the platform helps reduce tech sprawl and bridge the gap between business and code. LittleHorse is developed by a team with deep expertise in software, integration, and distributed systems, who are passionate about solving real business problems.
Role Description The Technical Solutions Engineer is a full-time, remote role responsible for helping customers design, implement, and troubleshoot solutions built on the LittleHorse platform. This role involves collaborating with engineering and product teams to understand customer requirements, map them to platform capabilities, and guide customers through architecture, deployment, and best practices. The Technical Solutions Engineer will provide technical support, investigate issues in distributed systems, and help optimize workflows, integrations, and performance. Day-to-day activities include diagnosing technical problems, configuring and administering environments, writing sample code and documentation, and participating in customer calls and demos. This role also contributes feedback from customers to improve the platform, enhance developer experience, and strengthen open-source adoption. Will travel from time to time during procurement to meet with customers.
Qualifications
Role Description The Technical Solutions Engineer is a full-time, remote role responsible for helping customers design, implement, and troubleshoot solutions built on the LittleHorse platform. This role involves collaborating with engineering and product teams to understand customer requirements, map them to platform capabilities, and guide customers through architecture, deployment, and best practices. The Technical Solutions Engineer will provide technical support, investigate issues in distributed systems, and help optimize workflows, integrations, and performance. Day-to-day activities include diagnosing technical problems, configuring and administering environments, writing sample code and documentation, and participating in customer calls and demos. This role also contributes feedback from customers to improve the platform, enhance developer experience, and strengthen open-source adoption. Will travel from time to time during procurement to meet with customers.
Qualifications
- 5 years of industry experience.
- Candidates should possess strong troubleshooting and technical support skills, with experience diagnosing complex issues across services and environments.
- Candidates should possess system administration skills, including configuring, monitoring, and maintaining cloud or on-premise infrastructure.
- Candidates should possess software development skills, ideally with experience in modern programming languages and building distributed or event-driven systems.
- Relevant qualifications include experience working with APIs, microservices, and integrations, as well as familiarity with open-source tools and version control (e.g., Git).
- Strong communication skills, the ability to explain technical concepts to both technical and non-technical stakeholders, and a customer-focused mindset are important.
- Experience in developer tools, workflow engines, or SaaS platforms is beneficial, and a bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) is preferred.