Bilingual Japanese Resident Service Coordinator/Care Manager

JOB ANNOUNCEMENT

Resident Service Coordinator/Care Manager, Social Services Department

Location: Little Tokyo Service Center Office (hybrid)

Compensation: $25-$30/hour depending on experience

Hours: Full-Time, Regular, Non-exempt position

Benefits: Comprehensive Benefits package includes –

• Paid sick leave, vacation leave, and monthly mental health days
• Paid holidays including your birthday and the week between Christmas and New Year's
• Full health coverage for employees through designated health plans
• Employer matching for 403(b) retirement plan
• Therapy stipend

Supervisor: Manager of Community Engagement & Education

Background:

For over 40 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need. LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

Summary of Duties:

The Resident Service Coordinator/Care Manager
primarily assists older adults to enhance the quality of their lives by coordinating services and support so they can maintain their independence and live at home. They also provide education, service coordination, integrated case management and other social services, particularly to those with limited English proficiency who need services in the Japanese language. They must be able to work with seniors, families and caregivers in an empathetic and caring manner. They must be willing to problem-solve and learn, and work well independently and as part of a team. They must be able to work with a diverse staff and array of programs, as well as be flexible and take initiative when appropriate.

Duties and Responsibilities:

Service Coordination for residents of an ethnically diverse subsidized senior housing building

• Work with a team of Service Coordinators/Care Managers, as well Property Management staff to ensure a safe and high-quality living environment for residents
• Perform assessments to identify residents’ support systems and needs
• Educate residents about available benefits, community resources, application procedures and wellness topics through one-on-one and group interactions
• Link residents to resources to maintain healthy and independent living
• Act as a liaison between residents and service providers
• Advocate on behalf of residents so that they can access resources
• Monitor service delivery to ensure they are appropriate, timely, and satisfactory
• Create and maintain a directory of resources relevant to the needs of residents
• Document services and contacts with residents, providers, and families in a web-based system
• Maintain resident files, keeping information organized and accessible, but secure and confidential
• Organize regular educational and wellness activities for residents by contacting speakers or service professionals and arranging logistical details

Provide case management and other related services to help Japanese American and Japanese-speaking clients maintain healthy and independent living

• Identify and outreach to families, particularly low-income and at-risk individuals
• Educate the Japanese American community about available benefits, community resources and wellness topics, especially related to mental health, through presentations and ethnic media
• Assess needs, develop care plans, and deliver culturally and linguistically appropriate services accordingly
• Connect clients to relevant resources and assist them with accessing benefits and programs
• Refer clients to appropriate resources for financial issues, legal matters, respite, counseling, etc. And assist with accessing benefits and programs as needed
• Establish relationships with service providers/agencies for referrals and ongoing service management
• Organize information for reports and performance goals as required by service contracts and/or by supervisor, and prepare for program and financial audits

Contribute to the day-to-day operations of the Social Services Department and LTSC as a whole

• Embody the department’s guiding practices to maintain and create opportunities for departmental and organizational development and progress
• Provide technical assistance to agencies and individuals seeking information regarding low-income and culturally diverse populations
• Screen and respond to inquiries and provide appropriate referrals
• Interpret and translate information and documents as assigned by supervisor
• Research resources, information and data for relevant presentations, reports and grant proposals
• Contribute to the ongoing learning of staff by sharing information and identifying training topics
• Assist with coordinating and/or facilitating staff meetings
• Participate, volunteer, and attend organization and community events including weekends, whenever necessary/expected
• Support activities to advance the mission of LTSC to create positive change for people and places
• Contribute, as deemed necessary and appropriate, to other activities related to the agency as a whole
• Other duties as may be assigned by supervisor

• Execution of some of the above duties may require driving or use of public transportation to provide services at satellite office or in the field.

Qualifications and Experiences:

• Bachelor’s degree in Social Work or related field or relevant work experience;
• Two years of social services experience preferred;
• Effective communication skills in English and Japanese;
• Experience providing social services, particularly with Asian immigrant populations and/or older adults;
• Demonstrated working knowledge of community services in the area, with particular knowledge of services for elderly and ethnic minority populations; and
• Good problem-solving, writing, and oral communication skills.

Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license/certification/registration, are required.