Assistant Property Manager

This position is tasked with assisting the Property Manager of the Little Rock Housing Authority ("LRHA" or "Agency") with general property management functions, including occupancy and leasing, resident relations, security and fiscal administration for assigned site(s). This position acts as a resource to residents by responding to resident questions, concerns and/or requests, mediating resident disputes, responding to emergency situations and lockouts and by performing lease enforcement. Services performed include completing assigned tasks and implementing policy, procedures, and regulations governing program eligibility and operating the assigned property. This position helps to ensure that the administration of the property is compliant with all applicable Agency policies and procedures, HUD regulations, federal, state and local laws, and all Fair Housing and Equal Opportunity requirements. All activities must support LRHA's mission, strategic goals and objectives.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Assists and supports Property Manager with assigned and routine aspects of the administrative operations of the site(s); makes limited, discretionary decisions, primarily for emergency circumstances, in the absence of the Property Manager.
• Implements Agency policies and procedures as related to public housing and landlord functions; performs general clerical and administrative duties in support of Property Manager including data entry, file creation and file maintenance.
• Receives and processes applications for occupancy; maintains wait list; assists in screening, verifying, and determining eligibility and suitability of applicants; shows units to prospective residents; communicates property and community amenities and available neighborhood services.
• Maintains list of available units, notifies Property Manager of actual and expected vacancies, produces vacancy reports, and coordinates daily with the Property Manager to ensure timely unit lease-up turnaround.
• Assists in collecting rent dues, determining and collecting security deposit and utility allowances.
• Orients new residents upon initial occupancy; reviews lease requirements and operating procedures with all new residents and follows up as appropriate.
• Monitors residency to ensure a proper correlation between household needs and unit size; monitors and assists with transfers for over and under housed residents, reasonable accommodations, and other transfers.
• Accepts maintenance work orders from residents and assists with the coordination of maintenance staff as needed.
• Conducts daily property inspections to maintain site cleanliness and appearance; reports issues or deficiencies to Property Manager; posts property management notices.
• Processes move-outs in accordance with LRHA policies and procedures, including coordinating move-out inspections and exit interviews, pro-rating of rent, calculating applicable charges, recommending retention or return of security deposit, and tracking and closing resident files.
• Performs interim and annual recertifications, accurately and in a timely manner.
• Provides excellent customer service, answers resident questions, meets with residents to identify and assess resident concerns, complaints, or grievances, acts to resolve issues, or refers to Property Manager or appropriate LRHA personnel; represents LRHA in interactions with property neighbors, police and social service agencies; at all times, possesses an understanding and tactful attitude with applicants and residents of public housing.
• Receives, records and transmits to the Property manager all resident requests for supportive services; assists Property manager in facilitating the administration of the community service requirements in accordance with applicable regulations and Agency policy.

Monitors resident compliance with lease provisions; investigates and documents violations; advises Property Manager as appropriate; communicates required remedies to resident and/or resident representative or Case Worker.

• Assists in the preparation of monthly and annual reports on property performance, compliance issues (if any), financial management, crimes, personnel issues, and lease terminations and enforcement activity.
• Assists in identifying safety and security risks to property and residents and recommends and assists in implementing plans to reduce or eliminate those risks.
• Maintains tenant files in compliance with HUD and NHA requirements; accurately inputs tenant characteristics data, in the prescribed format and timeframe, into the automated system for transmittal to the appropriate oversight agency.
• Performs other related duties as assigned.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent (Associate's degree preferred); and a minimum of I year experience in public housing, housing management, social services or a related area; or equivalent combination of education and experience. Housing Authority experience and experience providing social services to the elderly and/or disabled preferred.

Certificates, Licenses, Registrations

• Valid Arkansas Driver's License, and insurable by LRHA carrier.
• Must be bondable.
• Must be able to pass drug screening and must not have a history of drug-related or violent criminal activity.

KNOWLEDGE/SKILLS/ABILITIES

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to accurately calculate rent and utility allowances.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Individual should possess strong computer skills (MS Word, MS Outlook, MS Excel) and should be capable of using general office equipment, i.e. fax machines, copiers, etc. Ability to learn other computer software programs as required by assigned position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.

BENEFITS

· Medical/Dental/Vision Benefits

· Employee Assistance Program

· Basic Life Insurance & Supplemental Insurance

· Retirement Plan

Little Rock Housing Authority d/b/a Metropolitan Housing Alliance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $40,000 - $45,000