Dispensary Retail Manager

SUMMARY/OBJECTIVE: The Dispensary Retail Manager will be responsible for managing the day-to-day operations. The scope of the position will include staffing, training, scheduling, buying, visual merchandising, reporting, managing sales and inventory while maintaining compliance with all applicable laws and regulations.

ESSENTIAL FUNCTIONS: Specific duties include, but are not limited, to the following:

Staff Management and Customer Service

• Build a team and support employees in running a clean, organized, efficient, and positive retail store with positive and professional customer service.
• Mentor, motivate, and coach direct reports with training and the use of periodic and annual performance reviews, as necessary.
• Create, revise, maintain, and implement the training necessary for all staff to ensure compliant and effective store operations.
• Maintain store scheduling (opening & closing) to drive revenue while controlling overhead costs.
• Provide staff support, creating employee and team building initiatives.
• Troubleshoot POS, reward programs, coupons, and various customer issues.
• Guide customers and employees with recommendations including product selection, effects, potency, dosing, methods of use, and administration techniques.
• Handle employee and customer concerns and complaints or incidents promptly, confidentially and with documentation and communication to management and HR.
• Provide support with various off and on hour events and marketing specials.

Procedure and Process Control

• Develop and implement standard operating procedures (SOP’s) inclusive of best manufacturing practices (BMP) and pertaining but not limited to the following areas of operations:
• Staff Management
• Customer Service
• Vendor Management
• Inventory and Sales
• Cash/Credit/Register Operations
• Safety, security, & surveillance
• Ensure accurate cash handling procedures are followed and discrepancies are resolved and addressed with reporting to management when applicable.
• Identify and develop process improvements to assist with company growth.
• Maintain a comprehensive understanding of (Industrial Hemp) cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, quality metrics, and understanding Certificates of Analysis (COA’s).

Inventory and Sales Management

• Maintain neatness, organization, and overall cleanliness of the entire store and storage areas.
• Monitor and maintain proper inventory levels and perform routine inventory audits.
• Receive incoming deliveries and package outgoing shipments by labeling, pricing, and tracking purchase orders.
• Record and report sales daily, monthly, quarterly, and yearly or as directed or needed.
• Create purchase orders and maintain accurate accounting and sales records.
• Report, track, and monitor issues or complaints relating to products and service.
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases on sales floor throughout marketing initiatives.
• Develop and maintain strong vendor relationships.
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise to stay competitive.

OTHER DUTIES: PLEASE note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EXPECTATIONS/ABILITIES:

• Abide by and review tribal licensing, regulations, and industry ordinances.
• Ability to navigate MS Office Software.
• Possess superior written and verbal communication skills.
• Possess effective timemanagement and organization skills.
• Ability to develop, analyze, and interpret key performance metrics.
• Read, analyze, and interpret financial reports.
• Ability to be proactive, selfmotivated, and selfdirected.
• Ability to operate calmly in a fastpaced environment.
• Ability to lead, coach and collaborate in a team environment.
• Maintain a high level of confidentiality.

SUPERVISORY RESPONSIBILITY: This position has direct supervisory responsibilities and will oversee retail associates.

WORK ENVIRONMENT: This job operates in a retail store environment and will routinely use computers, registers, scales, carts, and other light equipment used to move and manage inventory, store displays, and product shipments.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit, stand, kneel, bend, twist and reach above shoulders.
• Lift, carry, push, and pull items that weigh up to 50 pounds.
• Use fine motor skills and dexterity to grasp, sort, organize, and inventory small items and products.
• Operate a telephone, computer, sort/file paperwork and parts.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a [Full-Time EXEMPT] position with [40] hours per week expected. Coverage of shifts ranging over nights, weekends, and some holidays is expected with the majority of time scheduled during store hours of operation. Must attend all mandatory meetings and participate in training as required.

TRAVEL: Occasional travel is expected for this position.

REQUIRED QUALIFICATIONS:

• Must be 21 years of age or older.
• Must pass prescreening drug test.
• Must attain CPR/AED Certification within 60 days of hire.
• Must enroll in Cannabis 101 and Cannabis Retail Management Certification (both through Oaksterdam University) within 90 days of hire and completed within first year of employment.
• Successful results from Background and Reference Checks will be required prior to hire.
• Valid Driver’s License and Proof of Insurability.

REQUIRED EXPERIENCE/EDUCATION:

• High School Diploma or Equivalent (GED)
• 3 yrs. of combined experience in retail, call center, sales, hospitality, or similar customer service focused industry.
• 1 yr. experience in inventory management and reconciliation.

PREFERRED QUALIFICATIONS:

• Associate degree in business management preferred.
• Experience in the cannabis retail industry.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

REQUIRED PRE-EMPLOYMENT SCREENING: LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.

All candidates must complete authorization for consenting to background screening with submission of application.

To be considered for this position candidates must pass preliminary background screening which may include and is not limited to the following requirements:

No current open or pending criminal charges involving:

• Any controlled substancerelated offenses.
• Any theftrelated offenses.

No convictions within the past 5 years for:

• Any controlled substancerelated offenses.

No convictions within the past 3 years for:

• Any theftrelated offenses.

Additional Notes

• Candidates must disclose any charges or convictions during the application process.
• False statements or omissions regarding criminal history may result in disqualification.

About Little Pines LLC

Mission Statement: Provide the community with safe, reliable and sustainable sources of CBD (cannabis) products that promote health and well-being for the mind and body. Vision Statement: To be the trusted leader in holistic wellness in Lac du Flambeau, empowering our community to heal generational traumas by embracing natural solutions/plant medicine, live healthier, build a stronger community by compassion and education. The Lac du Flambeau Band of Lake Superior Chippewa Indians is approved by the United States Department of Agriculture (USDA) to cultivate and distribute CBD (<0.3% THC), which allows the tribe to self-regulate. Little Pines and its vendors have obtained the appropriate sales license from the Tribal Licensing and Regulatory Authority, as required by the tribal ordinance Chapter 95 – Industrial Hemp Control.