What are the responsibilities and job description for the Guest Services Ambassador position at Little Palm Island, a Noble House Resort?
Description
PERSONAL BY NATURE
Accessible only by sea or sky, Little Palm Island is a private island sanctuary where time slows and guests reconnect with what matters most. As a MICHELIN Three-Key destination, our culinary program is defined by intention, restraint and precision within an intimate dining environment where every detail carries meaning.
THE JOB:
As our Guest Services Ambassador, your friendly, energetic, and professional demeanor will represent the face of our arrival experience. In this role, you will warmly welcome guests and assist them with grace and style as they embark on their dream vacation.
At our beautiful Shore Station, you will expertly check in arriving guests, setting the tone for an unforgettable stay. If you have a passion for exceptional service and enjoy connecting with people from around the world, we invite you to join our professional and dynamic team—delivering a level of service found nowhere else in the Keys.
This position includes, but is not limited to, the following responsibilities:
- Provide a warm welcome and a fond farewell to guests upon arrival and departure at the Shore Station
- Serve as a knowledgeable resource for guest inquiries, special requests, and concerns, ensuring timely and professional resolution
- Complete the daily Front Desk checklist to maintain compliance with all service standards and operational procedures
- Proactively engage with guests throughout the Shore Station, offering personalized recommendations and assistance
- Review and reconcile guest bills for accuracy, process payments, and ensure proper posting of charges
- Remain well-informed on all current and upcoming resort activities, local attractions, and dining options to enhance the guest experience
- Assist with bell services, including tagging, transporting, and handling luggage (must be able to lift and load onto a bell cart)
- Provide valet services by safely parking and retrieving guest vehicles
- Maintain cleanliness and organization of all work areas in accordance with resort standards
Requirements
YOU:
To be successful in this position, we are seeking team members who are passionate about delivering exceptional guest experiences. This role requires strong communication skills, high energy, keen attention to detail, and, above all, a warm and welcoming smile. The ideal candidate is efficient, observant, personable, and highly responsive, consistently anticipating and exceeding guest needs.
OUR CULTURE:
At Little Palm Island, our culture reflects a shared commitment to excellence, discretion, and care. We operate with intention, valuing professionalism, teamwork and a genuine pride in our work. While our standards are exacting, the environment remains respectful and supportive, where individuality is welcomed and mutual respect defines the team.
THE OFFER:
In return, we offer a considered and competitive compensation package, including health benefits, paid time off, a matching 401(k), and travel privileges — alongside the opportunity to contribute to a culinary program defined by purpose, precision, and place.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.