What are the responsibilities and job description for the Guest Services Agent position at Little Palm Island, a Noble House Resort?
Description
WORK in PARADISE:
Offering a unique opportunity to join the team of the iconic Little Palm Island Resort and Spa. This luxury private island resort, including 15 Bungalows, spa, boutique, bar lounge, and fine dining restaurant overlooking the Atlantic Ocean, Little Palm Island redefines working in paradise.
The JOB:
As our Front Desk Agent, your friendly, energic and professional personality will be the face of the arrival team. In this position, you will greet our arriving guests and assist with class and style as they embark on a dream vacation.
In our beautiful Shore Station, you will professionally check- in our arriving Guests as they begin the experience of a lifetime. If you enjoy providing excellent guest service and meeting new people, we invite you to become part of our professional, fun team, offering a level of service found nowhere else in the Keys
This position includes, but is not limited to, the following responsibilities:
- Provide a warm welcome and fond farewell to guests upon arrival and departure at the Shore Station.
- Serve as a knowledgeable resource for guest inquiries, special requests, and concerns, ensuring timely and professional resolution.
- Complete the daily Front Desk checklist to maintain compliance with all service standards and operational procedures.
- Proactively walk the Shore Station, engage with guests, and offer personalized recommendations or assistance as needed.
- Review and reconcile guest bills for accuracy, process payments, and ensure proper posting of charges.
- Stay informed on all current and upcoming resort activities, local attractions, and dining recommendations to enhance guest experiences.
- Assist with bell services, including tagging and transporting luggage (must be able to lift and load onto a bell cart).
- Provide valet services by safely parking and retrieving guest vehicles.
- Maintain cleanliness and organization of all work areas to uphold resort standards.
Requirements
YOU:
To be successful in this position, we're looking for team members who thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, attention to detail and always, a big smile. You should be efficient, observant, personable and responsive.
Our CULTURE:
People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a competitive compensation package including competitive pay, health benefit options, PTO, matching 401K, generous travel discounts and the opportunity to be a part of an amazing team.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.