What are the responsibilities and job description for the Concierge / Resort Services - Hiring Bonus position at Little Palm Island, a Noble House Resort?
Description
Personal by Nature
Accessible only by sea or sky, Little Palm Island is a MICHELIN Three-Key private island resort where time slows and stillness returns. The island is home to 30 thatched-roof bungalow suites, a tranquil spa, curated boutique and distinct fine-dining experiences overlooking the Atlantic, offering guests a sanctuary to disconnect in privacy and simply be. We invite you to join a resort culture that practices hospitality as a craft, guided by clear standards, thoughtful collaboration and genuine human connection to ensure every guest experience feels personal and true to place.
The JOB:
As Concierge/Resort Services Assoc., your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay.
This position includes, but is not limited to, the following responsibilities:
- Welcome and farewell to guests upon arrival and departure.
- Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
- Complete the daily concierge checklist to ensure all standards and procedures are followed.
- Execute nightly turndown service with attention to detail and consistency.
- Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
- Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
- Collaborate with the Guest Services team by providing support during peak periods and team member breaks.
- Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
- Create guest itinerary.
Requirements
YOU:
To be successful in this position, we're looking for team members who thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, attention to detail and a big smile. You should be efficient, observant, personable and able to work outside in the FL Keys climate.
Our CULTURE:
People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a hiring bonus, competitive compensation package including competitive pay, PTO, health benefits, generous travel benefits, holiday pay and matching 401K
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.