PIZZA RETAIL CREW

Job Description – Deli Customer Service Representative
Position Overview: The Deli Customer Service Representative offers great customer service while
preparing quality food items that meet Retail Food Service Regulations.
Position Classification: Full Time or Part Time
Position Reports To: Deli Manager and/or Retail Store Manager
Minimum Education: Must be able to speak, read and write English
Physical Demands:
• Ability to lift, push, pull and carry boxes and/or equipment weighing up to 50 pounds;
• Ability to stand and walk for extended periods of time (95%), Sitting (5%);
• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;
• Ability to use close, distant, color and peripheral vision, depth perception and visual focus;
• Ability to smell and identify odors;
• Ability to clearly hear and interpret voice commands and telephone communications.
Primary Responsibilities:
1. Responsible for giving all guests Little General 5-Star customer service.
2. Responsible for operating and maintaining a clean and safe food service area in accordance with
Little General, OSHA, and local Health Department guidelines regarding food, food service areas,
and food service equipment.
3. Responsible for making all menu items according to branded and/or proprietary and food safety
guidelines by following recipes and builds as well as time and temperature procedures.
4. Responsible for monitoring equipment; ensuring general food service equipment and
refrigeration is always of safe working order and reporting any problems with equipment as
outlined by the brand and Little General.
5. Responsible for recording food waste and ensuring all waste is disposed of properly; not
consumed, given away or taken home.
6. Must always be in complete uniform and follow hygiene guidelines as outlined by Little General.
7. Responsible for following all Little General handbook policies and procedures.
8. Responsible for acquiring food handler’s certification as required by local health department
within 30 days of employment and maintaining certification throughout your employmen

Job Description – Customer Service Representative
Position Overview: The Customer Service Representative is Little General’s primary customer contact.
They perform all sales transactions, make sure the store is properly stocked, and share in the duties of
keeping the store clean and safe. Must be minimum eighteen (18) years of age to sale tobacco and
alcohol products.
Position Classification: Full Time or Part Time
Position Reports To: Retail Store Manager and/or Assistant Manager
Minimum Education: Must be able to speak, read and write in English
Physical Demands:
• Ability to lift, push, pull, and carry boxes and/or equipment weighing up to 50 pounds;
• Ability to stand and walk for extended periods of time (95%), Sitting (5%);
• Ability to climb, balance, reach, grab, stoop, crawl, bend, and crouch for extended periods;
• Ability to use close, distant, color and peripheral vision, depth perception and visual focus;
• Ability to smell and identify odors;
• Ability to clearly hear and interpret voice commands and telephone communications.
Primary Responsibilities:
1. Present a well-groomed, professional image at all times.
2. Have a positive attitude. Greet and welcome all customers with a smile.
3. Help customers locate products whenever necessary.
4. Participate in all company sponsored Charity Events.
5. Record all sales on cash register and collect payment. Provide correct change if required.
6. “Upsell” related products whenever appropriate.
7. Accountable for all cash received.
8. Understand all approved payment systems and transaction processes.
9. Understand and strictly follow state laws regarding lottery, alcohol and tobacco sales.
10. Promote enrollment and participation in all Loyalty Programs. (LG Rewards, BP, Exxon, etc)
11. Closely observe property and report any suspicious activity to the Manager on Duty.
12. Monitor gas pumps to prevent “drive off” theft. Report all occurrences to Manager on Duty.
13. Report any malfunctioning equipment or systems to Manager on Duty.
14. Stock coolers and shelves to ensure products are available and properly priced.
15. Maintain sanitary conditions in all food service areas to meet local health standards.
16. Actively participate in cleaning and maintaining a safe store.
17. Adhere to Locked Door Policy if in effect.
18. Understand and be able to execute all security and emergency protocols.
19. Report any customer accident or employee incident to the Manager on Duty.
20. Understand and adhere to all Little General corporate and handbook policies.
21. Report any problem to the Manager on Duty.
22. Complete Daily Shift Report at the end of each shift.
23. Other duties as may be assigned