Front Desk Associate

Are you looking for an exciting job that keeps you connected with children and their families? Join Little Flippers Swim School, an Emler School Swim School Partner Brand, as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for candidates with a passion for relationship building with all ages and strong communication skills.

We proudly invest in our team members through paid training and provide professional development opportunities from the start! Come work with a team that values individual contributions to our culture and prioritizes team building.

What to Expect: 

• Enroll students in lessons, collect payments and manage administrative responsibilities.
• Complete curriculum training to become knowledgeable on the product and provide exceptional experiences for children and families. 
• Use creative thinking skills to identify and resolve challenges with customers.
• Attend paid training and development opportunities.
• Work a set schedule with a variety of shifts including evenings and weekends.
• Want more out of your workday? Extra hours are available and preference is given to customer service staff who are cross-trained as a swim instructor!
• Replace the gym with work! Standing for periods of time, moving around our facility, and lifting merchandise are all expected parts of the job.

What You'll Earn

• The pay range for this position is $17.00-$23.00 per hour, depending on experience, skills, and certifications. 
• Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow. 

Employee Perks: 

• Tuition reimbursement program for students 
• Referral bonus program 
• Raise opportunities for top performers 
• Increases for various certifications
• Free employee wellness program 

Employee Benefits:

• Discounted pet insurance 
• Voluntary 401(k)
• Paid sick leave under Massachusetts State’s paid sick leave law
• Health, dental and vision insurance are available to employees who regularly work full time (32 hours per week)

What YOU will gain:

• Valuable Experience - Teach children in an educational environment and sharpen communication skills by providing progress updates for parents.
• Active Work Environment - Say goodbye to sitting at a desk all day and splash into the pool to stay active throughout your workday!
• Mentorship - Receive hands-on training alongside our mentors every step of the way. We also provide frequent opportunities to become a certified mentor and trainer! 
• Community Outreach Opportunities - We go beyond teaching lifesaving swim skills. Hosting school supply drives for children in need, raising funds for swim lesson scholarships, and promoting water safety education are some ways we participate in uplifting our communities through impactful initiatives.
• Customer Service Skills - Selling swim lessons, gaining curriculum knowledge and problem solving.

Just how much difference can YOU make?

At Emler Swim School we recognize that learning to swim is more than just a competence; it’s a lifelong skill and an essential part of a child’s development. We take that responsibility seriously and are dedicated to making it one of their fondest memories.

Emler Swim School and partner brands expand across 12 states and 55 locations, continuing to grow and teaching over 1 million students per year.

Emler Swim School participates in E-Verify. We will provide the federal government with Form I-9 information to confirm all hires are authorized to work in the U.S.