Shift Leader

REPORTS TO: Restaurant Manager and Co-Manager
Job Summary:
The Assistant Manager works productively and supervises restaurant colleagues to ensure they perform their job responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
Performance Results:
• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and, if necessary, the Remedy Process.
• Prepares and ensures consistent, high quality products are served to customers as described in the Huntsville Caesars Inc. employee handbook and as shown on the job station helpers.
• Displays the proper image and follows Huntsville Caesars Inc. policies, procedures and standards for conduct as outlined in the Huntsville Caesars Inc. employee handbook.
• Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
• Performs cash management responsibilities and ensures compliance by colleagues to all safety and security procedures.
• Provides direction and feedback to colleagues and follows up by coaching/ counseling to ensure job duties are performed and all Huntsville Caesars Inc. standards, procedures and policies are achieved.
• Performs the tasks associated with food, paper labor, and utility cost controls and monitors shift activities to ensure compliance.
• Completes all daily paperwork neatly and accurately as described by the Operational ORG Guide or as directed by management.
• Follows all procedures associated with opening the closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.

Task Analysis:
To perform the functions listed in this job description, the following tasks will
be required:
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor.
• Ability for bending of one or both arms to shoulders up to 100%.
• Ability to lift one or both arms from side up to 100%.
• Ability to lift one or both arms over head up to 100%.
• The ability to reach and move items from as high as six feet and as low as six inches off the ground.
• The ability to control and utilize equipment safely and correctly; i.e. the sheeter machine, vertical cutting mixer (must be 18 years or over), the sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.
• The ability to “Shakerboard” by working outside holding a sign (must be 18 years or over).
• The ability to apply pressure to cut through and to clean products.
• The ability to count, separate and weight all types of food products and inventory items.
• The ability to process and complete customers orders, including counting money and processing credit card transactions properly.
• Must be able to follow directions and communicate (i.e. speaking, reading, hearing, writing) with customers, crew and management.
• Must be able to work with 650º oven temperatures.
• Must be able to withstand 90º heat in the summer and below freezing in the winter.
• Must be able to stand for long periods of time.
• Must have mobility to get to multiple stations within the restaurant.
• Must be able to see sufficiently to maintain safety and determine product quality, service and cleanliness.
• Must be able to perform opening and closing duties in case of crew absence.
• Must be able to work an average shift of 10 hours.
• The ability to comprehend all training material, pass required training programs and practice standard operating procedures.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
• The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.

Qualifications:
The Assistant Manager must:
• Have previous experience in restaurants, retail or a position involving customer contact (preferred).
• Be at least 18 years of age.
• Possess a high school degree and basic math skills.
• Possess excellent verbal communication and interpersonal relations skills.
• Be dependable, hard working and have the ability to work under pressure and in stressful situations.
• Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all essential functions of the job.
• Have successfully completed REPORTS TO: Restaurant Manager and Co-Manager
• Job Summary:
• The Assistant Manager works productively and supervises restaurant colleagues to ensure they perform their job responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
• Performance Results:
• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and, if necessary, the Remedy Process.
• Prepares and ensures consistent, high quality products are served to customers as described in the Huntsville Caesars Inc. employee handbook and as shown on the job station helpers.
• Displays the proper image and follows Huntsville Caesars Inc. policies, procedures and standards for conduct as outlined in the Huntsville Caesars Inc. employee handbook.
• Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
• Performs cash management responsibilities and ensures compliance by colleagues to all safety and security procedures.
• Provides direction and feedback to colleagues and follows up by coaching/ counseling to ensure job duties are performed and all the Huntsville Caesars Inc. standards, procedures and policies are achieved.
• Performs the tasks associated with food, paper labor, and utility cost controls and monitors shift activities to ensure compliance.
• Completes all daily paperwork neatly and accurately as described by the Operational ORG Guide or as directed by management.
• Follows all procedures associated with opening the closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
• Assistant Manager Training Plan and passed the solo open and close shift evaluations.
• Possess a valid driver’s license from the state of residence with a driving record maintained within Huntsville Caesars Inc. guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and delivery responsibilities as directed by Manager or Supervisor.
• The US Department of Justice (INS Division) requires that each colleague provide documentation that proves eligibility to work in the United States.
PLEASE NOTE: Huntsville Caesars Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without
advance notice to colleagues.

Nature & Scope:
The Assistant Manager receives direction and training from the Restaurant Manager and Co-Manager, the Assistant Manager Training Plan, and Huntsville Caesars Inc. training materials and classes. The Assistant Manager is responsible for supervising other colleagues and provides adult supervision to colleagues under 18 years of age. During each shift, the Assistant Manager motivates, directs and coaches colleagues to work proficiently at their assigned stations, and then follows up to ensure tasks are completed in a timely manner according to Huntsville Caesars Inc. procedures. The Assistant Manager must abide by all state and federal laws such as OSHA and EEOC requirements, as well as practice and enforce all Huntsville Caesars Inc. policies and procedures. The Assistant Manager must utilize all cost control tools and processes ensuring the goals of food, paper, and labor are achieved during the shift. The Assistant Manager ensures each shift is prepared to meet the needs of customers and works diligently to ensure each customer is satisfied with the service and product received.
Please discuss the job responsibilities with your Restaurant Manager. Detailed list of each station’s responsibilities and duties can be found in the “Operational ORG Guide”. Your Restaurant Manager will discuss the essential functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.
The Assistant Manager will be scheduled to work according to Huntsville Caesars Inc. business needs and therefore no guarantee of hours can be made. This position requires a hands-on style of management and physical work such as: lifting, squatting, and standing for long periods of time.