What are the responsibilities and job description for the Global EMS coordinator position at littelfuse?
Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward. Perform ISR responsibilities to achieve territorial sales objectives About the job: Provided technical support to customers by answering product application inquiries via phone and email, collaborating with Product Management and Engineering teams, and ensuring timely issue resolution and follow-up. Collaborated with Quality Assurance to address customer quality concerns, track issue progress, and ensure timely resolution. Prepared customer communications for quality-related issues and managed pricing quotations and renewals by reviewing sales history, coordinating with Product Management and Sales teams, gathering required information, and securing necessary approvals. Issued approved quotations to sales representatives, managed quote documentation, and traveled as needed to support customers and resolve territory-related issues. Collaborated with Sales Representatives and Regional Sales Managers to identify new business opportunities, drive demand generation, support upselling initiatives, and analyze territory sales performance. Providing guidance on order management issues and served as the primary liaison between customers, sales representatives, and internal teams to ensure effective issue resolution. Managed global business application requests and system issues for the Electronics and Silicon Business Unit, including SAP and CRM systems. Analyzed requirements, prioritized projects, coordinated with stakeholders and IT teams, and ensured timely delivery of solutions. Facilitated user acceptance testing and resolved issues to meet business needs and project deadlines. Developed business process documentation and conducted end-user training to support proper implementation of updated workflows and system enhancements. Identified process improvement opportunities in the pre-sales cycle using Lean principles, recommended efficiency enhancements, and supported KPI-driven performance improvements aligned with business objectives. Maintained project tracking and reported results and summaries to stakeholders. About you: Bachelor's or university degree 2 years of related work experience Knowledge of sales Experience with global manufacturing companies preferred Advanced knowledge in MS Office Strong analytical skills Strong communication skills High attention to detail #LF_FE1 At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities. Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day. Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.