What are the responsibilities and job description for the System Support Engineer Mid Level position at Litmus7?
Location: Mooresville, IN
Experience Required: 6–8 Years
Key Responsibilities
Experience Required: 6–8 Years
Key Responsibilities
- Provide onsite support for IMAC (Installs, Moves, Adds, Changes) and general end-user device troubleshooting.
- Deploy, configure, and maintain desktops, laptops, tablets, RF devices, and mobile workstations.
- Troubleshoot warehouse equipment including timeclocks, VOIP phones, Zebra and HP printers, and BenQ display units.
- Deliver depot support services: imaging, configuration, asset tagging, and physical handoff.
- Facilitate onboarding and offboarding processes, including user access provisioning and deactivation.
- Assist in account and access management across platforms such as Active Directory, Pyramid, Oracle EBS, and Smart BOL.
- Support Windows patch management cycles and ensure compliance with monthly update schedules.
- Log, track, and resolve incidents using the ServiceNow ITSM platform, adhering to SLA targets.
- Provide remote support via Teams, ProxyPro, and telephone, as well as walk-up IT assistance.
- Maintain accurate inventory and asset tracking documentation.
- Collaborate with senior engineers on escalated issues and contribute to basic networking support tasks (e.g., cable tracing, switch resets).