What are the responsibilities and job description for the Digital L3 SME position at Litmus7?
Salary Range: $140,000 - $150,000 per year
Key Required Skills
Key Required Skills
- Total 10-15 years of experience needed.
- Should work on PST Business Hours.
- Working knowledge in Retail domain is mandatory.
- Must have knowledge of how SRE Lebel 2 application support works.
- Working knowledge in Retails platforms like Shopify and other front end tech stacks, node JS, react, APIs & aws are mandatory.
- Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic).
- This engagement is with a customer using NewRelic, PagerDuty, slacks, hence it is good to have these expertise.
- Should know how to write SQL query to fetch details from NewRelic, database.
- Must have a Developer mind set in logs analysis, confident enough to talk on customer calls, automate the issues, provide dev fixes etc.
- Should know how to investigate logs, leverage basic Java skills, Python, to write automation scripts.
- Must have knowledge in ITIL framework, specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
- Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
- Experience working with postman.
- Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
- Should know how to work with the Dev team, cross functional teams, across time zones.
- Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.
Salary : $140,000 - $150,000